ATC Product Specialist - Technical Support
Snapon

Sacramento, California


Overview

POSITION SUMMARY: Provide installation and technical support for the most complex Snap-on products to internal and external customers including troubleshooting, documentation, and training for assigned product line(s). This position will be located in Southern California and requires up to 85% travel.

Responsibilities

  • Provide implementation, customer training, and ongoing troubleshooting and maintenance for Snap on Tool Control systems.
  • Make recommendations to improve and enhance products and work with internal and external sources to resolve problems.
  • Support and install new product implementation by working closely with Engineering and Sales personnel as products are developed and provided to Client.
  • Document incoming calls. Develop and maintain information databases as required and utilize data to prepare for service calls.
  • Coordinate service activities on assigned products.
  • Act as a resource for others as needed.
  • Keep abreast with industry standards and emerging technology.
  • Participate in special projects as needed.
  • Follow all company policies and procedures.
  • Travel to customer facilities including overnight domestic travel. Position requires 50-80% travel.
  • Perform all other duties as assigned by management.

Qualifications

  • Associate's degree in related field with 1-3 years of experience or equivalent work experience; Bachelor's degree preferred
  • 1 - 5 years of field service or technical support experience
  • Basic mechanical ability and basic equipment repair skills
  • Strong problem solving skills with the ability to work independently
  • Customer focused
  • Ability to learn a broad range of products across multiple product lines
  • Computer skills: Proficiency with Windows operating systems, as well as Office 365, experience in using Service Ticket systems
  • Ability to add PC's to a network and troubleshoot basic PC problems
  • Excellent communication skills - both verbal and written, including technical writing skills
  • Presentation skills with prior training experience
  • Demonstrated organizational skills, leadership ability, project coordination capabilities
  • Demonstrated ability to work cross-functionally
  • Must be able to pass background check to gain access to military and government facilities
Snap-on is a drug free work environment and welcomes all qualified candidates to apply.

Local candidates are strongly encouraged to apply since we are not offering relocation assistance at this time.

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran



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