RESPONSIBILITIES:
Kforce's client is seeking a Biomedical Technician to support the Multi-Vendor Biomedical business within Lodi, CA. This position will be responsible for customer relationship management through the effective use of communications and technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.Responsibilities:Customer Ownership:- Responsible for identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate site service personnel
- Develop/learn how to proactively identify issues and provide creative, comprehensive solutions for customer which go beyond simple break/fix
- The Biomedical Technician must demonstrate ownership in difficult customer circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the Biomed Onsite Manager, Senior BMET, or the customer at multiple levels
- As a company representative, acts as a resource in response to customer inquiries and communicates only appropriate information
- Provides a positive cohesive company image, across business lines, when discussing the company, products, etc. with the customer
- Establishes credibility and trust
- Ensures customer satisfaction while meeting business objectives
- Provide exceptional customer service by adhering to equipment coverage level, setting clear expectations, meeting commitments and arrival times; Understand customer's business and competitive environment
REQUIREMENTS:
- Associate degree or equivalent training/experience in electronics or Biomedical Engineering
- CBET certification desirable
- Lean certification desirable
- CBET certification desirable
- Minimum 3 years of servicing biomedical equipment repair
- PC competency, to include basic knowledge of word processing, spreadsheets, databases
- Experience with mechanical devices and tools and test equipment preferred
- Knowledge and understanding of electronic circuit boards, processors and computer hardware including applications, programming, and systems functionality preferred
- Understanding of the fundamentals of networking technologies and troubleshooting methods
- Strong organizational skills, self-disciplined, and ability to work independently
- Ability to communicate effectively with various levels of employees and customers both verbally and in writing
- Have and maintain a valid driver's license and a driving record that is in compliant with company driving policy
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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