Care Advocate III
Cambia Health

Care Advocate III -Work Remote within WA, OR, ID, UT

Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.

Who We Are Looking For:

Every day, Cambia's dedicated team of Care Advocates are living our mission to make health care easier and lives better. As a member of the clinical team, Care Advocates take an integrated approach to care management for members.

This role provides outreach as part of specific care gap initiatives or as an on-going part of a care management team. The advocates work with members to achieve their personal health outcomes by removing barriers and providing support and education. The Care Advocate team encourages engagement in health-related activities and programs and provides appropriate referrals to internal or external services and resources. All in service of making our members' health journeys easier.

Are you passionate about helping others achieve their health goals and improving their overall well-being? Do you thrive in a collaborative environment where you can work closely with others to make a positive impact on people's lives? This role may be the perfect fit for you!

What You Bring to Cambia:

Qualifications:

Equivalent combination of education and experience, preferred

• Associate's or Bachelor's degree and clinical certification as a Drug & Alcohol Counselor, Mental Health Certified Counselor
  
• Or Advisor or LPN
  
• Up to 8 years of health-related experience
  
• At least 2 years' experience providing direct patient care.
  

Skills and Attributes:

• You'll need to possess strong communication and customer service skills, with the ability to effectively interact with individuals on sensitive topics, listen actively, and maintain confidentiality, while also having general organization, data entry, and administrative skills.

• You should be able to handle multiple tasks, prioritize your workload, and work independently to meet deadlines and achieve operational standards, with the ability to research and problem-solve creatively to reach a solution, and identify when to refer to others.

• You'll require basic knowledge of medical terminology, familiarity with health-related topics, and a general understanding of clinical services programs, such as Utilization Management, Care Management, and Disease Management, with at least 2 years of successful Care Advocate experience and ability to handle a wide range of member issues or interventions.

• You should be able to engage and motivate others to take action regarding their health, work collaboratively in a team environment, and contribute to team success, with the ability to understand clinical documentation and make appropriate care management referrals, and take on additional projects to develop your skills.

• You'll need to demonstrate strong communication and writing skills on sensitive and complex topics, with expertise in health-related topics, knowledge of clinical service department programs, and the ability to research, assess, and follow up on clinical issues within your role and scope of licensure, with direct patient care experience and intermediate computer skills, including experience with healthcare systems and documentation.

What You Will Do at Cambia:

• You'll be the first point of contact for members identified for our Care Management Programs, reaching out to them via phone or email to encourage engagement in health-related activities and provide education on preventive screenings, discharge and treatment plans.

• You'll work closely with Care Managers to ensure members' needs are met, making referrals to licensed clinical staff as needed, and utilizing our care management platform to record and track member interactions.

• You'll provide support, encouragement, and education to members in complex healthcare situations, such as hospital discharge or admission to a skilled nursing facility, to help them make informed decisions and navigate care options.

• You'll be responsible for managing a variety of cases that require general knowledge of clinical issues and healthcare practices, providing clinical assessments within your scope of licensure, and researching and providing accurate educational information for members.

• As a subject matter expert, you'll provide guidance and support to Care Advocates I and II, or individuals with less experience, assisting with training and trouble-shooting issues, and identifying areas for improvement in program processes and procedures.

#LI-remote

The expected hiring range for the Care Advocate III role is $30.80 - $34.00 an hour depending on skills, experience, education, and training; relevant licensure / certifications; and performance history. The current full salary range for this role is $30.80 - $50.10 an hour.

The bonus target for this position is 10%.

About Cambia

Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.

Why Join the Cambia Team?

At Cambia, you can:

• Work alongside diverse teams building cutting-edge solutions to transform health care.
• Earn a competitive salary and enjoy generous benefits while doing work that changes lives.
• Grow your career with a company committed to helping you succeed.
• Give back to your community by participating in Cambia-supported outreach programs.
• Connect with colleagues who share similar interests and backgrounds through our employee resource groups.

We believe a career at Cambia is more than just a paycheck - and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more.

In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include:

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.
• Annual employer contribution to a health savings account.
• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.
• Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).
• Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).
• Award-winning wellness programs that reward you for participation.
• Employee Assistance Fund for those in need.
• Commute and parking benefits.

Learn more about our benefits.

We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.

We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.

If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy.

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