Change Management Consultant
Caterpillar

Career Area:
Strategy
Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.
Our common values and focus on inclusion and respect drive the decisions made by our company, teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Cat Financial
Cat Financial is a subsidiary of Caterpillar Inc., the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.

Role Definition
Implements complex organizational change initiatives that enable the organization to achieve greater performance.

Responsibilities
• Conducting needs analysis and impact assessment to determine the most effective approach for implementing change.
• Providing consultation and recommendations to stakeholders to manage organizational change.
• Influencing and leading people to adoption of the organization's change initiatives to attain business results.
• Carrying out organizational change programs and activities and ensuring consistent and timely execution of change implementation plans.

Degree Requirement
Degree or equivalent experience desired

Skill Descriptors
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Level Working Knowledge:
• Follows proper data gathering and analysis processes and policies.
• Reports problems that arise in the data collection process.
• Participates in gathering and analyzing an organization's data based on requirements.
• Documents data from various sources and in various formats.
• Utilizes basic data collection and evaluation tools and techniques.

Conflict Management: Knowledge of managing conflicts; ability to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level.
Level Extensive Experience:
• Mediates and resolves conflicts among individuals, groups, and departments.
• Practices positive collaboration and converts difficult interactions into productive ones.
• Guides participants in a conflict to rethink their current views.
• Demonstrates good judgment in deciding when to involve a third party.
• Makes parties aware of case studies of constructive and destructive conflicts.
• Surfaces disagreements in early stages.

Dealing with Disorder: Knowledge of the importance of moving forward with less than perfect information; ability to adapt flexibly and comfortably adapt in the face of volatility, uncertainty, complexity, and ambiguity.
Level Extensive Experience:
• Demonstrates an ability to manage situations where decision-making and action-taking must proceed in the face of VUCA.
• Thrives in situations where there is risk and uncertainty.
• Easily shifts gears and quickly changes course as new information becomes available.
• Handles complex situations in which there are a great number of cues and/or stakeholder interests to be taken into account.
• Coaches staff on moving between and among tasks and activities without having to finish each one.
• Carries out planning and policy management in the face of VUCA.

Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
Level Working Knowledge:
• Develops basic persuasive arguments.
• Discusses organizational culture around providing input on decisions.
• Uses active listening skills and probing techniques to surface opportunities to influence.
• Identifies who the decision makers are and how they receive information.
• Regularly presents ideas or suggestions to associates in persuasive terms.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Extensive Experience:
• Communicates to clients regarding expectations of all parties.
• Participates in negotiating the terms of the business relationship.
• Conducts periodic reviews of work effort, progress, issues, and successes.
• Maintains productive, long-term relationships with clients or vendors.
• Creates opportunities to educate support teams on client priorities.
• Empowers others to establish collaborative, healthy relationships.

Communicating for Impact: Knowledge of the concepts, tools and techniques for effective listening and communicating; ability to apply these theories to receive, transmit and accurately interpret information and ideas to influence others in various situations.
Level Extensive Experience:
• Clarifies technical terminology to audiences; translates it in an easy to understand manner.
• Advises others on tailoring the message to adapt to others' cultures and perspective, especially when communicating with globally diverse audiences.
• Reconciles disparate information across the organization to create a holistic message.
• Interprets business plans or solutions to top management to gain both collective intelligence and support.
• Coaches others on improving their own communication methods and techniques.
• Stays informed on proven best practices for effective listening and communication skills.

Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.
Level Extensive Experience:
• Updates stakeholders on potential changes; re-negotiates requirements as necessary.
• Identifies the critical goals and tasks required to meet daily objectives.
• Develops contingency plans or to improve processes and to avoid problems before they occur.
• Evaluates linkages and interrelationships when prioritizing multiple responsibilities.
• Manages conflicting priorities effectively.
• Tracks the implementation of plans closely to ensure that desired outcomes are achieved.

Organizational Change Mgmt: Knowledge of techniques to successfully effect change in an organization and ability to manage the successful and smooth transition from current to desired culture, practices, structure, and overall organizational environment.
Level Extensive Experience:
• Works with team to identify and remove obstacles to change.
• Plans, implements, and manages change in a variety of significant settings.
• Monitors effectiveness of the change effort including extent of acceptance.
• Translates the desired organizational traits to tactical steps and procedures.
• Communicates impact of changes.
• Evaluates impact of changes outside across the organization.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of "essential job functions" as that term is defined by the Americans with Disabilities Act.

#LI-Hybrid
Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
November 21, 2024 - December 5, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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