Content Manager, GenAI
Messenger

GenAI Content is a horizontal function supporting initiatives across the broader GenAI Org and is seeking an experienced content manager to join the team. GenAI Content supports products through quality control, prompt engineering, fine tuning and creative execution. The team is comprised of content experts with diverse backgrounds in journalism, social media, creative storytelling, writing, editing, linguistics, visual arts, film & TV production, STEM and more. Content Managers partner closely with technical teams to prompt engineer, build and ship products from lab to production, across different languages, modalities and mediums. They serve as a point of contact for internal stakeholders working across AI on priority product initiatives, and aim to build products and creative tools that entertain, inform and delight.The ideal candidate will have strong editorial judgment and a keen eye for crafting thorough, nuanced and objective guidelines that establish and measure content quality. They will be capable of defining a fully fleshed out annotation strategy from nebulous data specifications, in partnership with research scientists. They will understand how to run global programs, including how to adapt strategies for different markets. They will also have editing and fact-checking skills to fine tune foundational models and language expertise to assess and improve model output. Finally, they will understand how to apply their expertise at scale, including via the use of prompt engineering for synthetic data generation, while exhibiting strategic product thinking to put user needs at the forefront of our work. If you're innately curious about the future of generative artificial intelligence, fascinated by new developments in research and product development, take pride in identifying efficiencies in process and operations and motivated by ambiguity, we encourage you to apply.

Content Manager, GenAI Responsibilities:

• Deliver completion of high-quality editorial work in a fast-paced, dynamic work environment
• Develop guidelines and build measurement frameworks that set quality standards for data collection, products and features
• Generate content-focused insights that both fuel ideation and product strategy
• Lead through influence and collaboration within GenAI Content team and relevant stakeholders
• Identify processes and opportunities to influence through scale

Minimum Qualifications:

• 6+ years of experience with digital content strategy, journalism, production and relevant skills
• 6+ months experience working in Generative AI, prompt engineering, and annotation
• Experience with content labeling and analysis around creative and serious topics
• Fluency in 3+ languages
• Demonstrated critical thinking skills and track record of editorial judgment around complex and sensitive topics, to quality control large datasets of annotations for model training
• Experience leading and collaborating on XFN projects to build products, respond to urgent needs, preempt issues and address concerns in collaborative and timely fashion
• Experience building products related to diverse communities and niche topics
• Experience running global programs
• Experience working independently and autonomously
• Previous experience collaborating with product and technical teams
• Proven knowledge of industry trends and news
• Proven editing skills

Preferred Qualifications:

• Experience engaging with product and engineering teams from roadmap to delivery around sensitive and high profile product areas
• Familiarity with AP Style and other writing standards

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