Crisis & Referral Coordinator
Elevance Health

Crisis & Referral Coordinator

Location : This is a fully remote role. Candidates must reside in the state of Georgia to be considered. Ideal candidates will live within 50 miles of an Elevance Health PulsePoint office location in Atlanta, Augusta, Savannah and/or Columbus, GA.

Work Schedule : We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, we offer 1st, 2nd, and 3rd shifts to include weekends and holidays. Training will be conducted Monday-Friday 9:00am-5:30pm EST.

A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

The Crisis & Referral Coordinator is responsible for providing follow-up services for individuals who have contacted the helpline, ensuring that appropriate resources and assistance are provided and that individuals are able to access recommended behavioral health services initially provided.

How you will make an impact :

• Conducts outbound follow-up calls or sends emails to individuals who initially reach out through the helpline in emotional distress or crisis.
• Confirms status of linkage efforts with support services provided.
• Troubleshoots barriers encountered in obtaining services.
• Reviews Safety Plan, where applicable, to ensure plans remain sufficient for current circumstances.
• Coordinates identification of and referrals to local, state or federally funded programs and agencies.
• Dispatch Mobile Crisis Teams where those services are available.
• Prepares reports and maintains the database to retain validated resources and service offerings.
• May also assist with taking inbound texts and chats from individuals needing support, services, or who may be in crisis.
• Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
• Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.

• Requires HS diploma or the equivalent and a minimum of 6 months experience in behavioral health; or any combination of education and experience which would provide an equivalent background.

• BS/BA degree in a mental health or other human services field preferred.
• Experience working directly with individuals in need of behavioral health services strongly preferred.
• Customer service / Call center experience preferred.
• Crisis experience preferred.