Customer Service Rep- Call Center
Roth Staffing Companies

General Application: This is a general application which allows candidates to submit a resume for review to be considered for possible future opportunities.

Do you have a experience as a Customer Service Rep in a Call Center Environment?

Work with the best staffing firm in St. Louis to help you find your next opportunity! Ultimate Staffing is always seeking talented professionals to help support our clients' hiring needs whether they are contract, contract to hire, or direct hire. Positions can vary from remote, to hybrid, to 100% onsite depending on what the client requires. All candidates must be in the St Louis, MO or St Clair County, IL region to be considered.

Ultimate Staffing is seeking customer-focused Call Center Representatives. In this role, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing excellent customer service. The ideal candidate will have strong communication skills and a commitment to delivering a positive customer experience.

Key Responsibilities:

• Customer Support: Respond to inbound customer calls, answer questions, and provide assistance with inquiries regarding products, services, billing, or other issues.
• Issue Resolution: Troubleshoot and resolve customer concerns efficiently, escalating complex problems to the appropriate department when necessary.
• Order Processing: Assist customers with placing orders, processing payments, and tracking shipments.
• Outbound Calls: Make outbound calls to follow up on customer requests, gather feedback, or provide information on promotions.
• Data Entry: Accurately document customer interactions, complaints, and resolutions in the company's database or CRM system.
• Product Knowledge: Maintain up-to-date knowledge of company products, services, policies, and procedures to provide accurate information to customers.
• Quality Assurance: Ensure compliance with company guidelines and quality standards in all interactions with customers.
• Team Collaboration: Work collaboratively with other departments and team members to ensure customer satisfaction and meet performance goals.

Qualifications:

• Education: High school diploma or equivalent is required.
• Experience: Previous experience in a call center or customer service role is preferred but not required.
• Technical Skills:
  • Basic computer skills, including typing and familiarity with standard office software.
  • Experience with CRM systems is a plus but not required; training will be provided.
• Communication Skills: Strong verbal communication skills, with the ability to speak clearly and professionally to customers.
• Problem-Solving: Ability to listen actively, understand customer needs, and resolve issues promptly.
• Time Management: Capable of handling multiple tasks, managing time efficiently, and working in a fast-paced environment.
• Adaptability: Willingness to learn and adapt to changing policies, technologies, and customer needs.

Key Competencies:

• Customer-oriented and patient demeanor
• Attention to detail and accuracy in handling information
• Strong work ethic and reliable attendance
• Ability to work well under pressure and remain calm during high call volumes
• Team player with a positive attitude

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestr

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