Customer Support Specialist (Track and Trace)
Uber Freight

About the Role

Customer Support Specialist I is a key contributor to our operations division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers. Will work onsite at our Rogers Arkansas office.

What the Candidate Will Do

• Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives

• Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.

• Exceed customer on-time pick-up and delivery expectations

• Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs

• Utilize external websites and other tools of communication to set shipment appointments

• Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.

• Set up new Receivers, vendors, and supplier’s locations

• Work directly with Logistics Teams to assist with shipment issues or problem-solving

• Additional Responsibilities Regarding Customer and Carrier Relationships

• Correspond with customer and carrier regarding detention and other accessorial information

• Set up new customer and vendor users on the Transportation Management System

• Acquire solid understanding of customer business practices and workflow

Basic Qualifications

• High school diploma or GED equivalent

• 0-1 years of experience, Entry level

Preferred Qualifications

• Customer Service background

• Knowledge of the freight industry

• Basic proficiency with Microsoft Office Suite

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages over $18 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visitwww.uberfreight.com.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.