Director of Utility Operations
Dartmouth College

Posting date:

09/19/2024

Yes

1129000

Director of Utility Operations

Facilities Operations & Management

$150,300

$187,900

Not a Union Position

Not an SEIU Position

Exempt

Regular Full Time

12

40

Hanover, NH

Onsite only

No

n/a

No

The Director of Utility Operations is a key leadership position within the Facilities Operations & Management Department having primary responsibility for the safe, effective operation of Dartmouth's high/medium voltage, chilled water, hot water and steam distribution systems including the plants that generate and store thermal and electrical energy. The position is responsible for developing and implementing the utility systems' operational strategy, and overseeing the day-to-day operations including financial management, and regulatory compliance. The individual recommends capital projects and improvements as part of Dartmouth's capital budget process.In carrying out these responsibilities, the Director has primary responsibility for developing policies and procedures to establish metrics and improve the quality and productivity, while operating the utility systems in such a manner to help meet Dartmouth's greenhouse gas goals. While managing the department and creating plans, the individual is responsible for Utility Operations' personnel performance assessment, change management, communication and culture building activities consistent with Campus Services guidance. The position is one of the primary contacts with Town of Hanover, and NH Department of Environmental Services related to air emissions permits.

Dartmouth facilities include over 6.5 million square feet of space in 165 buildings, serving over 5,900 students and 4,000 faculty and staff in a variety of academic, research, administrative, athletic, and residential spaces.

Bachelors plus 6 or more years' experience or combination of education and experience

• Minimum of 10 years of progressive, comprehensive experience in utility operations. Familiar with the operations and maintenance of steam, hot water, chilled water and electrical distribution and production systems including high pressure boilers, chillers and heat pumps.
• BA or BS degree in engineering, facility management, construction management, business administration, architecture, or a related field, or the equivalent as measured by a diverse professional background with 15 years or more of relevant experience.
• Demonstrated background in fiscal management including estimating and understanding of theories, practices, and policies used in finance and business.
• Demonstrated organizational, personnel, and managerial experiences including change management and being an effective role model and administration of programs that promote and maintain employee culture and belonging.
• Demonstrated ability to operate utility systems under normal and emergency operations mode within regulatory requirements with a commitment to safety.
• Must be able to qualify as a Dartmouth Approved Driver.

• Ability to relate well to diverse groups of constituents and to build strong relationships within and among those groups.
• Outstanding written and verbal communication skills, including interpersonal skills.
• Proficiency in Microsoft Office Suite or similar software and the deployment of technology within operational responsibilities.
• Superb attention to detail and organizational skills.
• Excellent analytical, problem-solving, and decision-making skills.

Frank Roberts, AVP Energy & Utilities, FO&M

Frank.A.Roberts@dartmouth.edu

Frank Roberts, AVP Energy & Utilities, FO&M

Frank.A.Roberts@dartmouth.edu

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Yes

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Dartmouth College has retained Goodwin Recruiting to assist in the search for the Director of Utility Operations position. Candidates may be contacted directly by a representative from Goodwin Recruiting.

https://searchjobs.dartmouth.edu/postings/75777

Leadership of Utility Operations

• In a highly complex environment, fosters an atmosphere of collaboration with and among Dartmouth constituencies including customers and other facilities offices. Communicates with stakeholders to inform and involve them in the decision-making process. Responsibilities include leading staff to ensure that campus students, faculty, staff, and visitors are provided with a well-maintained utility distribution production and distribution system to support the operation of Dartmouth's Facilities.
• Leads strategic efforts at process improvement, including identifying, defining, and implementing best practices; implementing service level agreements both internally with customers and with external contractors; maintaining the highest level of service to and creating operational efficiencies for Dartmouth. Conducts regular assessments to identify improvement opportunities and to ensure regulatory compliance.
• Plans, organizes, and controls activities involved in the responsive, preventative, predictive, and scheduled maintenance and repair of college facilities. Works closely with the staff to establish and define goals and standards for these programs to mitigate risk, ensure proper operation to correct malfunctions before major breakdowns develop, and to ensure continuous and reliable operations during normal and emergency circumstances. Routinely monitors performance with qualitative and quantitative data.
• Ensures work conditions are safe and conducive to efficient operations working closely with EHS to ensure safe operation from both physical and environmental hazards.
• Authorizes the activities of contract personnel and services in assigned area of responsibility as required to assure that satisfactory and acceptable performance standards, specifications, material and labor cost, work schedules, etc., are maintained, and to authorize payment for contracted services in accordance with departmental procedures.
• Defines which tasks are best completed with internal forces vs. outside contractors in a manner consistent with the union contractual obligations.
• Incorporates sustainability and energy efficiency principles into everyday practices.
• Performs other tasks to include special studies that involve technical investigation and analyses and recommends solutions to unique engineering and administrative problems.
• Strategizes with the FO&M leadership team and Senior Director of Technology Services to identify systems to be utilized within the area of responsibility and to plan for system implementations, upgrades, testing, etc.
• Is one of several "on call" officers for FO&M for emergencies during off hours, weekends, and holidays.

50

Staff and Fiscal Management

• Delivers managerial oversight of approximately 15-20 staff members, including all of the exempt, non-exempt, and union members.
• Communicates effectively throughout the organization developing and executing change management plans when needed.
• Leads with a tone of collaboration, inclusivity, and respect for opinions and feedback at all levels of the Facilities organization.
• Answerable for management issues within areas of responsibility including labor relations, individual and group behavior, diversity and sensitivity, team building practices, hiring, discipline, performance evaluations, and rewards.
• Provides guidance and gives technical and managerial assistance to subordinate employees in the performance of their duties.
• Collaborates with other Facility Directors to ensure parallel personnel administration policies and objectives among staff.
• Creates and sustains an environment that fosters teamwork, excellence, respect, and accountability.
• Supervises and serves as a role model, advocate, and mentor to direct reports and staff.
• Oversees the utility operations budget, developing, and presenting budget proposals for changes including those related to the impact of new construction or renovations on campus. The budget includes labor, material, contracts, and other expenses such as utilities, insurance, property taxes, etc.
• Works in partnership with Campus Services Administration to ensure appropriate fiscal, procurement, and resource administration within area of responsibility. Regularly reviews the budget, providing recommendations and strategies to help the Department meet its budgetary goals including expenses in addition to labor materials and contracts.

40

Culture and Employee Belonging

We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted. We want this culture to be felt by those who receive our services. The way we treat one another should be the same way we treat our customers.

• Demonstrates a commitment to inclusion and cultural awareness through actions, interactions, and communications with others.
• Participates in division-wide CEB initiatives and training, including promotion of the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability and Respect)
• Willingness to foster a growth mindset in the areas of improving culture and inclusion across the division.

10

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

Performs other duties as assigned.