Division Administrator, Clinical
University of Miami

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The University of Miami/UHealth Department of Orthopedics is currently seeking a full time Division Administrator, Clinical to work in Miami, FL. The Division Administrator, Clinical works in conjunction with the department's administrators to provide leadership to the assigned functional area within the organization. The incumbent analyzes practice operations and needs to determine potential enhancements or improvements to operational procedures and develops supporting patient accounting policies and procedures.

CORE JOB FUNCTIONS

• Ensures compliance with established policies and procedures.

• Develops and maintains systems for managing and reporting the division's activities.

• Maintains close liaison and positive working relationships with faculty and staff.

• Provides leadership in developing business strategies and tactics to support the goals of the division and Health System's strategic plans for market growth and development.

• Oversees the performance management processes and outcomes for employees and physicians.

• Supports professional development of the workforce and performs needs assessments to determine continuing education needs of staff.

• Monitors staff and physician satisfaction.

• Supports quality improvement processes and pursues the spread of best practice in operations consistent with overall network goals.

• Directs the planning and strategic formation of clinical program goals.

• Analyzes and reviews financial and productivity reports.

• Oversees business plan development for capital projects.

• Provides overall administrative direction and coordination for revenue cycle management policies, procedures, and programs.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

Bachelor's degree in relevant field

Experience:

Minimum 5 years of relevant experience

Knowledge, Skills and Attitudes

• Ability to direct, manage, implement, and evaluate department operations.

• Ability to establish department goals and objectives that support the strategic plan.

• Ability to effectively plan, delegate and/or supervise the work of others.

• Ability to exercise sound judgment in making critical decisions.

• Commitment to the University's core values.

• Ability to maintain effective interpersonal relationships.

DEPARTMENT ADDENDUM

Department Specific Functions

MSK Program Management

• Oversee the continued market development and ongoing operation of the comprehensive Musculoskeletal Program at SoLé Mia, ensuring that care is delivered in a manner consistent with UM and HSS standards of performance and excellence

• Partner with the Medical Director to support medical staff, promote operational excellence, and ensure the highest levels of quality and patient experience

• Collaborate with all levels of management and staff at UM to ensure ongoing operations meet both UM and HSS standards and accomplish the goals of the collaboration

• Implement and monitor process change to ensure long-term sustainability

• Support strategic planning and business development initiatives

• Function as primary liaison between the UM hospital administration, HSS Florida leadership and other HSS hospital departments

• Build strong relationships with the UM team

• Represent orthopedic service line on various hospital committees and project workgroups

• Work with clinical leadership to ensure that the program meets access, efficiency, patient throughput, productivity, quality, and organizational goals as outlined in an agreed-upon quality/operations scorecard

Staff Management

• Responsible for the oversight of all operations within the MSK Program at SoLé Mia, including the management of staff

• Oversee the interviewing, hiring, and training processes for the MSK Program at SoLé Mia

• Create an environment with high employee engagement that makes UM and the MSK Program the provider of choice

• Implements effective HR processes, including performance management and annual goal setting to develop an exceptional MSK team

Clinical & Operational Workflows

• Ensure appropriate patient flow and daily operations across outpatient musculoskeletal services

• Create efficiencies for patients/visitors/physicians/staff

• Resolve and address patient issues/concerns/conflicts in real time

• Serve as the liaison for facility-related issues

Financial Management & Compliance

• Prepare and update reports/presentations/etc. as needed for departmental meetings or activities

• Develop, implement, and ensure compliance with policies and procedures

• Monitor all financials including but not limited to: budgets, A/R, and financial projections, and ensure that the orthopedic program meets and/or exceeds volume growth projections and performance metrics

Department Specific Qualifications

Education:

Bachelors required; Masters preferred

Experience:

Seven or more years progressive management experience in a hospital and/or medical practice setting. Experience in orthopedics, ASCs, and/or a related clinical setting is preferred but not required.

Knowledge, Skills and Attitudes:

• Effectiveness in change management, including an excitement for change, the courage to initiate and lead change, and an ability to unite stakeholders

• Knowledge of process improvement methodologies and tools to present project results to senior-level executives

• Data collection, analysis, process mapping, root cause problem solving, and solution design

• Ability to understand, analyze, and interpret financial reports.

• Ability to routinely assesses priorities and competing demands using well-developed project management tools, adjust allocation of time and resources, and delegate appropriately to increase efficiency and effectiveness while managing multiple priorities and projects on tight deadlines

• Demonstrated ability to build trust and exercise influence in a complex, multi-departmental, and matrixed environment

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• Demonstrated ability to build relationships throughout all levels of the organization

• Excellent verbal and written communication skills

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:Full timeEmployee Type:StaffPay Grade:H11

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