Employment Services Case Manager
Church World Service, Inc.

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

To provide employment case management services to refugees and other ORR-eligible populations through the Employment Program. This position requires knowledge of case management, problem solving skills and the ability to work in a fast-paced environment.

Responsibilities

• Enroll eligible clients into the program and provide orientation and on-going case management services throughout the program service period
• Develop, create, and maintain employment solutions for refugees and other ORR-eligible clients
• Assess clients' employability and assist with development, formulation and implementation of employment service plan, resumes and job applications
• Work with clients to remove barriers to employment and realize the goal of family self-sufficiency. Identify support services that may assist clients in becoming self-sufficient, such as ESL, transportation, immigration services, and childcare.
• Identify job opportunities, assist with application completion, coordinate interviews, advocate for clients and follow-up with employers
• Manage ORR-eligible cases, ensuring timely delivery of services and fulfillment of requirements outlined in the RSS Providers Manual as required by TXOR.
• Complete all case notes and program documentation, ensures accuracy and compliance within program guidelines and confirms timely delivery of services
• Ensure timely data entry into agency and state funder databases
• Provides safe, timely, and supervised transport for clients to off-site appointments or activities as needed
• Provide or organize on-the-job interpretation services as needed
• Communicates, coordinates and promotes program within the community and partners.
• Respond promptly to employer requests and inquiries
• Serve as a local representative of CWS Houston during presentations and meetings with external community resources
• Identify new referral resources that will facilitate and assist client in self-sufficiency
• Serve as an advocate for clients
• Perform other related duties as requested by the Office Director and/or the Associate Director of Integration Programs.

Qualifications

Education: Bachelor's Degree or equivalent work experience in lieu of degree.

Experience: Background in job development in social services setting preferred. Minimum of 3 years' work experience with refugee resettlement case management or other direct social services and excellent interviewing skills.

Other Skills:

Computer literacy, using word processing and database applications. Must have a valid driver's license.

Special Requirements

• Must have a valid driver's license and reliable personal vehicle. Mileage accrued while executing work responsibilities is reimbursable by CWS
• Must complete motor vehicle record check
• Must be willing and able to travel

Benefits

CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
- 14 Official Holidays
- Sick Time Off (12 Accrued monthly)
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts
- Commuter Benefits

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