Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas!
Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at www.astellas.com.
This position is based in Northbrook, Illinois. Remote work from certain states may be permitted in accordance with Astellas' Responsible Flexibility Guidelines. Candidates interested in remote work are encouraged to apply.
Purpose and Scope:
Astellas is seeking a Head of End User Technology Support leadership role, responsible for overseeing and managing all aspects of end-user support, including the Help Desk and Field Services teams across the globe. This role ensures the delivery of high-quality technology support services to all users, driving efficiency, responsiveness, and customer satisfaction. The ideal candidate will have extensive experience in managing technology support functions, with a strong emphasis on service management, team leadership, and strategic planning.
Essential Job Responsibilities:
Leadership and Strategy:
Operational Management:
Team Development:
Technology and Tools:
Stakeholder Engagement:
Budget and Resource Management:
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