Field Service Engineer
Caterpillar

Career Area:
Operations
Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About the Electric Power Division

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Role Definition:

As a Field Service Engineer at Caterpillar, you will provide technical support of field startups of both standard and non-standard switchgear systems, warranty efforts, remedial repairs, and preventative maintenance contracts in assigned territory. This role will be under the general supervision of the Regional Service Manager.

Responsibilities:

• Perform startup, preventative maintenance, testing, repair, and advanced electrical services on generator paralleling controls and switchgear.
  
• Responsible for territory customer satisfaction.
  
• Assist or train technicians, both internal and external customers, in preventative maintenance, troubleshooting, repair, and testing of equipment.
  
• Assist the Product Support Center help desk to resolve customer issues.
  
• Assist the dealer service and sales personnel in promoting products and services
  
• Submit daily reports, weekly expenses, and project files in a timely manner.
  
• Stay current with training on all new and updated platforms.
  
• Think and Act Strategically: Business Acumen, Vision and Purpose, Intellectual Rigor
  
• Get Results: Drive for Results, Change and Adaptability, Leveraging Resources
  
• Build Organizational Capability: Managerial Courage, Holding Self and Others Accountable, Developing and Motivating Others
  
• Demonstrated Leadership Style: Interpersonal Communication Skills, Professional Presence
  
• Others: Customer Focus, Negotiating
  
• Position requires 90-95% work within assigned territory.
  
• Position includes on-call duty for assigned territory.
  

Requirements:

• Bachelor of Science in Electrical Engineering or Bachelor of Science in Electrical Engineering Technology or a minimum 3 years of equipment work experience
  
• AC/DC Schematic and wiring diagram interpretation skills
  
• PLC programming experience (Allen Bradley, Schneider, Siemens, GE, etc.), preferred.
  
• Human Machine Interface programming experience (Rockwell, Schneider, Siemens, GE, etc.), preferred.
  
• Knowledge of Power Distribution and Switchgear preferred.
  
• Computer proficient including Microsoft Word, Excel, Outlook, and Adobe PDF.
  
• Requires a valid driver's license with an acceptable driving record.
  
• Must live close to a major airport (within an hour's drive)
  
• Ability to sit or stand for prolonged periods.
  
• Ability to perform repetitive operations.
  
• Ability to lift to 35 lbs.
  
• Must be willing to travel 75% in assigned territory.
  

Additional Preferred Requirements :

• Excellent oral and written communication skills.
  
• Excellent business and commercial skills.
  
• Advanced organizational skills and strong interpersonal skills.
  

Location:

• West Virginia
  

Additional Information:

• Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected applicant.
  
• Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just an hourly wage, because we value your performance, we offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K)
  
• Additional benefits include paid vacation days and paid holidays (prorated based upon hire date)
  

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Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
November 13, 2024 - December 12, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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