Front Desk Retail Lead - Stehekin
Guest Services

Compensation Amount:
17.50 USD Hourly

Job Summary:
The Retail Lead handles all cash handling activities and assists the Manager with daily deposit and reports. Helps to supervise other Retail and Front Desk Clerks while working as a Retail or Front Desk Clerk.

Job Description:

ESSENTIAL FUNCTIONS

• Responsible for assisting manager in daily cash reporting, including the preparation of daily deposits.
• Serve as mentor to other Cashiers by training, coaching, and assisting them when needed.
• Identify items and corresponding cost of items and tabulate bills quickly and accurately using cash register, calculator, or other price equipment. Issue receipts, refunds, credit, or change due to customers accurately.
• Greet customers with a smile and a friendly attitude; answer all customers' questions politely; and display excellent customer service in general.
• Maintain cash register and contents within with no discrepancy to register sales figures.
• Maintain clean and orderly cash station area; stock and maintain cash station area with various supplies and products.
• Maintain awareness of safety issues, and report them immediately to your manager.

SKILL AND KNOWLEDGE REQUIREMENTS

• Partial High School education; High School Diploma/G.E.D. preferred.
• Strong mathematic Skills.
• Excellent sanitation habits.
• Professional appearance.
• Ability to communicate and attend to guests with the highest standard of service.
• Ability to pass cash handling training.
• Problem sensitivity and the ability to recognize when a problem has occurred and communicate it to management.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place between the front and back of the house.
• Bending and reaching arms above shoulder height occasionally. Lifting, carrying, and pushing up to 10 lbs. regularly, 10-15 lbs. frequently, and up to 25 lbs. occasionally.
• Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
• Reading and writing work-related documents in English. Strong math abilities.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in fast-paced kitchen.
• Physical attendance in unit to perform duties.
• Ability to stand for the entire work day.

EQUIPMENT USED

• Knowledge of cash register/computer used in unit.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.

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