Full Time Health Coach, Remote
Accolade

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

Accolade Care is currently recruiting for a Full Time Health Coach. This position is Remote.

The training hours will be 8:00am to 4:30pm EST and the working hours will be 2:30pm to 11:30pm EST.

If you're a Health Assistant who has experience working in a call center environment handling a high number of calls, have a great understanding of benefits and translating this to the members, a great multitasker, a great adapter to change, and ability to work with multiple systems, this position is for you!!

Applicants with Health Coach Certification is preferred.

Role overview

The Health Coach, who reports to the Health Coach Supervisor, is responsible for establishing trusting, supportive, collaborative relationships with patients and their families. Health Coaches build relationships with patients in a clinical setting, working alongside medical providers, other health coaches, and behavioral health specialists in a collaborative, empathetic team.

The Health Coach is at the helm of patient engagement, helping patients meet preventive, chronic, and acute healthcare needs alongside other key members of a collaborative Accolade Care team. Health Coaches foster a relationship with patients that meets them where they are at with their health needs, allowing them to be active participants in their healthcare journey while striving to promote healthy lifestyle choices and behaviors.

Our patients will have access to a dedicated Health Coach, Registered Nurse, "virtual first" primary care provider and/or virtual therapist. Each member of our team plays a vital role in keeping our patients happy and healthy. Our patients are more than the symptoms that they present to us with. We aim to understand their ultimate goals in life, set realistic care plans in place, and assist our patients in accomplishing them. Together we are stronger.

A day in the life...

• Establish trusting relationships with patients
• Accurately and confidently communicate with patients to help them take ownership of better managing their health
• Communicate with patients across our platforms via in-app messaging, phone, and email and escalating patient needs to members of the AccoladeCare team as needed
• Help patients understand the rationales behind proper management of their acute/chronic conditions and how they can manage them
• Actively steer members to virtual first option, with expectation of directing to local in-person care as appropriate
• Uncover barriers for patients that prevent them from obtaining needed care and work with the patient to address/overcome.
• Accountable (in partnership with providers and AccoladeCare team) for continuity of care for patients pre and post vPCP visit additional monitoring, follow-up, and care coordination
• Gain familiarity with chronic health conditions pertinent to targeted patient populations
• Provide patient education on chronic disease management and collaboration with AccoladeCare nurse
• Support the management of chronic conditions within the Health Coach scope
• Support the PCP/provider of care in ensuring pertinent information is available to support a holistic patient encounter
• Outbound calls to targeted eligible patients to engage them in being an active participant in their healthcare
• Assist with the coordination of care across the continuum, such as: helping patients schedule their vPCP and/or in-person PCP appointment, assisting in the coordination of referrals to specialists or facilities for additional testing, and follow up on identified care plan items or referral results back to patients vPCP
• Learn core insurance benefits and basic claims knowledge to facilitate care navigation
• Present on areas of interest/expertise in health and wellness to team members and patients
• Contribute to open team forums on problems and process improvements by listening, sharing input ideas, enacting decisions and plans
• Help patients reduce and/or eliminate avoidable admits, Emergency Room usage & readmissions
• Help patients avoid inappropriate health care usage and process errors

What we are looking for...

• Health Coach certification is preferred

• Should have prior experience in a service environment
• Some clinical experience is preferred, i.e. EMT, MA, or CNA
• Strong interpersonal communication skills with exceptional listening abilities required
• Compassionate, kind and culturally competent
• High level of working in collaboration
• Display ability to work in multiple non integrated platforms
• Strong written communication skills required

Benefits

• Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
  
• HDHP medical plan with generous employer contributions towards an HSA
  
• 401(k) Retirement Plan with matching employer contributions
  
• Open Time Off
  
• Generous Holiday Schedule + 5 floating holidays
  
• 18 weeks of paid parental leave
  
• Subsidized commuter benefits programs
  
• Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
  
• 1 Volunteer days per year
  
• Employee Stock Purchase Plan (ESPP) w/ employee discount
  

Our people are the Heart of Accolade

Together,we are building a great and enduring businessthat truly makes an impact. At Accolade, we are committed to building aworkplace where all can grow and thrive.We do this by living our core values:

Member Obsessed

For everything we do, we ask ourselves: Is this going to make our member's life measurably better?

Be Fearless

We think differently. We do what's never been done. We are reinventing healthcare every step of the way.

Stronger Together

We honor the differences among one another and know that our unique perspectives drive us forward.

Genuine Care

We care deeply about the human beings we work with and serve. We have each other's back.

Embrace Reality

We bring the data, tell the truth, and trust each other.

Relentless Execution

We operate with a bias for action. Take initiative, move fast & have fun.

Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

Accolade

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