Help Desk Technician
Roth Staffing Companies

Job Title: Help Desk Technician
Job Location: San Diego, CA 92008
Job Schedule: M-F; 8am - 5 pm.
Job Type: Direct Hire; 100% Onsite
Salary Range: $56,160 - $60,320

SUMMARY

This position involves onsite and remote troubleshooting of user computers issues. The ideal candidate is proficient in troubleshooting hardware and software issues and has thorough knowledge of Windows and Mac operating systems, basic networking, Microsoft software packages, web technologies. This position requires string attention to details and a communications skill set.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Experience troubleshooting Mac and Windows operating systems.
• Provide first-line support for IT issues reported by users.
• Triage all help desk tickets and respond / escalation of tickets as required.
• Responsible for tickets involving issues and errors, new hire setup and equipment deployment.
• Provide onsite and remote support via phone on / or remote session.
• Perform timely updates for workstation hardware and software upgrades as required.
• Solid understanding of and ability to install, configure and test workstation hardware including video cards, NICs, hard drives.
• Must be able to work independently and be a quick learner.
• Works in conjunction with the IT Department to analyze and resolve problems associated with technical applications and recommends solutions for changing needs.
• Perform post-resolution follow up and document resolution.

EDUCATION/YEARS EXPERIENCE

• A+ certification is preferred.
• 2+ years in troubleshooting computer hardware and software issues.
• Knowledge of Microsoft technologies such as Office, Active Directory, servers.
• Knowledge of networking technologies such as IP, DNS, DHCP.
• Familiar with computer hardware and software.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong Problem-solving.
• Ability to work independently as well as in a team.
• Ability to convey technical information in non-technical terms multi-task, and prioritize and manage time effectively while also ensuring accuracy of work through attention to detail
• Knowledge of informational technology disciplines, e.g., software applications and interfaces, production operations, quality assurance and systems management, etc.
• Exceptional customer service orientation.
• Ability to absorb and retain information quickly.
• Excellent communication and organizational skills as well as the ability to work as part of a team
• A high degree of confidentiality required.
• Ability to work in a fast paced, always changing environment.
• Ability to juggle multiple projects, tasks and issues.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

This job has expired.