Help Desk Technician II
Boyd

Company Overview

Boyd is the world's leading innovator in sustainable engineered material and thermal solutions that make our customers' products better, safer, faster, and more reliable. We develop and combine technologies to solve ambitious performance targets in our customers' most critical applications. By implementing technologies and material science in novel ways to seal, protect, cool, and interface, Boyd has continually redefined the possible and championed customer success for over 90 years.

IT Helpdesk Technician II provides a variety of user, desktop, and production support for multiple sites in the United States. The position will handle front end user requests in person and remotely, onboard and offboard users, maintain desktop and printers, keep inventory, and assist in any IT projects as required. The role will share in rotating on call support. Some travel will be required.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Be the first point of contact for user questions and support requests.

Provide Windows 7, 10, and 11 support for users at multiple sites.

Provide software support for Microsoft Office, IP phones, and other end user applications.

Triage and troubleshoot basic network issues.

Manage users and groups in Active Directory.

Manage mailboxes in Microsoft Exchange.

Image and ship computers, coordinate the return of equipment.

Assist with vendor management.

Maintain documentation.

Create and provide end user training.

Rack and stack network equipment.

Escalate issues to MSP and Systems Administrators.

COMPETENCIES include the following:

Project management skills

Ability to teach others

Self-motivated

Organized

Eager to learn

Excellent customer service

Excellent written and verbal communication

Team player

SKILLS/ABILITIES:

Windows 10 and 11

Active Directory

Microsoft Exchange

Microsoft Office

Helpdesk ticketing system

Desktop Imaging

PowerShell

Network cabling

OSI model · DHCP · DNS · Mobile Device Management

EDUCATION / EXPERIENCE:

Associates Degree in Information Systems or equivalent experience.

Two or more years working with an enterprise IT structure.

Industry certification preferred.

WORK ENVIRONMENT:

Office environment with occasional exposure to production areas. The position will require wearing common protective or safety equipment as designated by company policy. The position may require sitting for extended periods of time. The position may also require the use of hands with computer and the lifting of objects weighing up to 35 pounds. May be some travel.

Additional Information

This document is intended to describe the general content of, and requirements for performing this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Boyd is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disabilities age, sexual orientation, marital or veteran status, or any other legally protected status.