IMFC Social Services Worker - Norfolk
State of Nebraska

The work we do matters!

Hiring Agency:
Health & Human Services - Agency 25

Location:
Norfolk, NE

Hiring Rate:
$20.400

Job Posting:
JR2024-00012116 IMFC Social Services Worker - Norfolk (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
12-26-2024

Job Description:
Do you have a passion for helping people? Are you interested in a position that allows you to positively impact the lives of fellow Nebraskan's every day? The Department of Health and Human Services (DHHS) is seeking individuals that pride themselves in their ability to provide excellent customer service, work well within a team environment, and strive to exceed productivity goals!

At the DHHS, we are committed to "helping people live better lives." Every day we work to improve the quality of life for all Nebraskans and their families, including helping our vulnerable customers access critical services such as medical insurance, transportation, child care assistance, or keeping the heat on.

DHHS State of Nebraska values our employees as well as a supportive environment that strives to promote Diversity, Inclusion, and Belonging. We recruit, hire, train, and promote in all job qualifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, or genetics.

This position determines Title IV-E (Federal) or State funding for Children and Family Services foster care, subsidized guardianship, and adoption assistance programs. Case openings will require organizing the documentation and verification of eligibility determinations in an audit ready case. They will maintain ongoing case management of the program cases for changes, reviews of eligibility, and respond to requests for information from foster parents, CFS Specialists, supervisors, administrators and auditors. They will also apply for Medicaid for State Wards. A high level of communication skills will be required to interact with internal and external contacts.

Requirements / Qualifications:

Minimum Qualifications: 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.

Preferred Qualifications: Experience in the field of human services or case management. Demonstrated track record of exceeding productivity goals while multitasking in a fast paced work environment. Proficient in Microsoft Office suite and able to demonstrate strong written and oral communication skills. Skilled in conflict resolution and the ability to adapt to changes quickly. Prior experience in an office setting and strong customer service skills are desired. Ability to simultaneously take phone calls to gather information while working on a multi-screen computer system.

Knowledge of: the principles and practices of social work; the techniques of individual and group interaction; sociological conditions that influence human behavior.

Skill in: interviewing customers to collect and elicit essential information, gain rapport and assess customer needs; keyboarding.

Ability to: learn and apply agency and professional practices, procedures, policies, principles and philosophies; protect confidential information; organize and manage own work flow; interact with customers from a variety of socio/economic, cultural and educational backgrounds; apply problem solving techniques to a variety of different circumstances; assess customer needs to provide services and economic assistance; review and evaluate information in relation to general guidelines and specific criteria; write clear and non-judgmental narratives, requests, explanatory letters, technical reports and other materials; select appropriate information from application material and eligibility guidelines; perform computer entry; provide excellent customer services while quickly navigating through computer screens; work in a fast paced environment; prioritize and multi-task while maintaining accuracy; consistently meet deadlines.


Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.

Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.