Installation Coordinator
Pye-Barker Fire & Safety

*Make a difference, protect lives, and achieve your dreams. *Build your career with the industry-leading fire, life safety and security company.
The Installation Coordinator is instrumental in communicating with new and existing customers regarding job installations. This position is directly responsible resolving customer inquiries and ensuring customer satisfaction. The position is also directly responsible for scheduling Technician appointments, providing support to our branches and field partners, and various types of administrative functions essential for daily operations. 
*Compensation:* $25-30/hr depending on experience
*Essential Duties & Responsibilities: *

* Interacts with customers via telephone or email to provide support and information on products or services and handle any customer service requests.

* Collects and enters orders for new or additional products or services.

* Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.

* Schedule technicians for all installations.

* Assists sales team members with sales leads, proposals and contracts and provides administrative support for installation job documentation.

* Ensure installation contracts, drawings and other documentation comply with internal policies and procedures.

* Import customers and related installation jobs from WeEstimate into SedonaOffice

* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

* Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

* Perform other duties assigned by management.


*Education/Qualification: *

* High school diploma or equivalent.

* Customer service experience required.

* Excellent communication and organizations skills including active listening.

* Proficient computer skills with the ability to learn new software.


*Physical Requirements:*

* Prolonged periods sitting at a desk and working on a computer.

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*Benefits and Perks:*

* Excellent pay

* Medical, dental, vision

* Company paid life insurance

* Company paid short term disability

* 401K with employer match

* Paid vacation and company holidays

* Company vehicle (if job applicable)

Pye Barker Fire and Safety is an Equal Opportunity Employer