Intensive Case Management Supervisor, HSPRS
Church World Service, Inc.

Overview

Reports to: Associate Director HSPRS

Location/ Work Arrangement: Tampa & Jacksonville, FL- Hybrid Remote

Salary Minimum: $76,360 - Salary Maximum: $95,450

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

Through funding from the Office of Refugee Resettlement (ORR), CWS provides services to unaccompanied children (UC) through the Home Study (HS) and Post Release Service (PRS) program. UC are recently arrived to the US and released from federal custody to a sponsor, typically a family member or friend, and may require additional support once in the community to access resources and ensure stability of the placement and their safety. CWS also provides home study services to those children in ORR care when assessment of the proposed placement is warranted to ensure the sponsor can provide a safe and stable home and ensure the UC's well-being. CWS provides HSPRS nationally through CWS local offices and affiliate partners.

The Intensive Case Management Supervisor will provide programmatic oversight and direct supervision of Intensive Case Managers providing intensive post-reunification support and home study services to unaccompanied children and their sponsors. The Supervisor provides weekly supervision, technical assistance and training to staff. The Supervisor ensures provision of trauma-informed, strengths-based services that support the safety and stabilization and access to resources of unaccompanied children and their families. The Supervisor works collaboratively with the CWS national HSPRS team to coordinate case acceptance, training and technical assistance, and submit reports, as needed.

Responsibilities

The Supervisor will virtually oversee Staff from both Jacksonville and Tampa Bay Office. Some travel will be required.

Program management:

• Provide oversight of Level 3 Post Release Services, intensive case management
• Oversees casework that provides crisis intervention, safety planning and interdisciplinary collaboration to stabilize UC in crisis. Caseworker includes support adapting to the placement and integration of the UC to the home and community including resource linkage
• Oversees home studies and ensures they are comprehensive, culturally sensitive, trauma-informed and strengths-based assessment of the sponsor and minor
• Ensures compliance with Policy and Procedure in accordance with Cooperative Agreement for the delivery of the Home Study and Post Release Service program in a uniform manner
• Elevates the visibility of the HSPRS program within the office and local community to increase access to supportive services for unaccompanied children
• Conducts outreach and education among local service providers and systems (CPS, for example) to improve awareness and understanding of challenges facing unaccompanied children
• Actively engages stakeholders such as CPS, behavioral health providers to increase and enhance services and support available to UC requiring intensive case management
• Support the transition of the HSPRS program from national to local implementation
• Work collaboratively with the national network of HSPRS providers to pilot PRS Expansion service model.
• Monitor for program compliance and timeliness of deliverables; address deficiencies in a timely manner
• Reviews and approves all PRS reports in a timely manner and ensures quality of care to unaccompanied children and their families
• Ensure timely submission of Notices of Concern to CWS and the donor to document serious incidents involving unaccompanied minors
• Provide data to national HSPRS team for quarterly and annual reporting to the donor
• Prepare for on-site and desktop monitoring by CWS national HSPRS team and ORR per request from National Team
• Work collaboratively with national HSPRS team to create and implement continuous quality improvement initiatives
• Participate in network meetings and activities with the national HSPRS team

People Management:

• Provides oversight of Intensive Case Managers providing service to unaccompanied children
• Responsible for timely recruitment and onboarding of highly qualified direct service staff positions
• Supports the onboarding of new staff and works in collaboration with the National team
• Ensure staff meet donor requirements and satisfactory completion of pre-service training requirements in accordance with Cooperative Agreement
• Promote staff safety and well-being and participate in creating standard operating procedures and training materials that reinforce the same
• Regularly supports staff in responding appropriately (crisis intervention and safety planning) to crisis situations (abuse, trafficking, exploitation, etc.), that arise with children and sponsors and seek technical support as needed from HSPRS national team
• Support staff in managing required caseload to meet capacity goals. Support staff in resolving capacity issues
• Conduct Performance Management Activities

Other:

• Serve as a mandated reporter and ensure reporting of suspected abuse or neglect by all staff
• Other duties as assigned

Qualifications

Education:

• Master's degree in social work, psychology, sociology, or other relevant behavioral science in which clinical experience is a program requirement, plus at least two years of postgraduate direct clinical service experience; or a Bachelor's degree with at least six years of clinical employment experience in behavioral sciences. Must have prior supervisory experience.
• LCSW in Florida is required.

Experience:

• A minimum of three years case management experience (six years with Bachelor's degree);
• Experience providing post-reunification support, casework documentation, working with children and youth, family reunification/preservation, and/or foster care/child welfare and previous work experience with foreign born youth is required.
• Experience conducting home study assessments (for UC, adoption or foster care) highly preferred
• A minimum of two years of prior supervisory experience,
• Prior experience networking and building relationships across organizations or programs is required.
• Prior experience collaborating with stakeholders in complex interventions with clients
• Extensive experience and comfort conducting home visiting is required

Skills:

• Superior written and verbal communication skills.
• Ability to track and analyze data and adjust plans to ensure performance.
• Strong writing skills
• Proficient in Microsoft Office applications.
• Experience using database for client record keeping
• Organized and ability to work in a fast-paced, high-pressure environment.
• Ability to work in a multi-cultural environment required.

Special Requirements

Special Requirements:

• Able to sit for an extended period in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• English and Spanish fluency preferred.
• Standard work hours with occasional evening or weekend assignment
• Occasional travel may be required.
• Successfully pass PREA, FBI and Child Abuse and Neglect Checks.
• Commitment to diversity, equity, and inclusion and willingness to support CWS' Platform on Racial Justice as a CWS employee required.

Benefits

CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Generous Paid Time Off (18 Paid Days Off; 24 Days Off after 2 Years)
- 14 Official Holidays
- 12 Sick Days Off (Accrued monthly)
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts
- Commuter Benefits

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