Intern Summer 2025-Health and Well-being Program Development
Blue Cross Blue Shield of Michigan

Preference given to students pursuing a graduate degree in Public Health, Health Policy, Health Administration, Social Work, or Health Economics and Health Informatics.

Department Summary: Solution Development is a team responsible for researching, designing, and implementing solutions for complex product and program offerings and making recommendations to senior leadership that address strategic initiatives for all commercial insured and self-funded accounts. The purpose of these solutions is to enhance member experience, improve clinical outcomes and/or result in cost-savings while enhancing quality of care.

What You'll Do (Illustrative)

• To meet evolving healthcare market demands, the intern will support the plan, design and development of new and innovative products and business opportunities from conceptualization to product launch. Examples of past solutions include family building, menopause, cancer care navigation, wellness, diabetes management and musculoskeletal product offerings.
• Conduct primary and secondary research regarding competitor's strategies, market opportunities, and product trends and summarize findings to leadership.
• Assist in performing build vs. buy analyses, assist in conducting Requests for Proposals and developing contracts with vendors.
• Develop business cases outlining the value for each product and program offering to the corporation and our customers. This includes assisting in the development of logic models, cost models and value propositions.
• Identify performance metrics and success criteria for reporting to ensure product goals are achieved.
• Provide input into marketing and sales strategies.
• Ensure that the development of product and program solutions is consistent with the intended design and strategy during business requirement setting.
• Collaborate with cross-functional teams on the implementation of new products offerings, certificate and rider development, launch, communication and training requirements.
• Participate in department meetings and events (i.e. monthly Diversity and Inclusion events, department wide team building events, weekly meetings to ensure team alignment, etc.).

What we look for:

• Collaborative spirit and send of curiosity
• Growth mindset (taking constructive criticism for self-improvement)
• Passion for people and healthcare
• Strong analytical and problem-solving skills
• Experience deriving insight from data (qualitative or quantitative)
• Strong interpersonal and communication skills; written and verbal
• Proficiency in MS PowerPoint, MS Excel, MS Word, and other industry standard PC applications and systems

The Internship Program at BCBSM is designed to enhance the skills and abilities of young professionals as well as to identify and attract future talent for our organization. Interns will gain practical hands-on work experience as well as a solid understanding of the health insurance industry. Our program is an excellent way for interns to get a good start on their careers by working on meaningful projects, learning valuable skills, and networking with employees throughout our organization, which could potentially allow interns to build a future career at BCBSM.

• Assist in preparing information and research materials to identify business problems, offer recommendations and assist
  management with implementation of solutions.
• Support leaders on projects designed to enhance the overall efficiency and effectiveness of the organization.
• Develop and maintain a solid understanding of BCBSM business, products, programs, data, organizational structure, controls, research.
• Analyze business goals, objectives, and needs within the organization.
• Participate in networking events with BCBSM leaders and other interns.
• Engage in volunteer activities/community outreach to build knowledge of our communities and customers.
• Participate in department meetings and events (i.e. monthly Diversity and Inclusion events, department wide team
  building events, weekly meetings to ensure team alignment, etc.).

QUALIFICATIONS

• Current undergraduate or graduate student with a 3.0 GPA or higher required.
• Interns must be enrolled in a college/university or a Master's/PhD program for the duration of the internship.
• Effective verbal, written communication and interpersonal skills.
• Strong analytical skills with the ability to work independently and as a member of a team.
• Excellent organizational skills to deal with multiple projects and priorities.
• Responsible for maintaining confidential information to the highest degree.
• Proficient in Microsoft Office suites and applicable BCBSM systems.
• Ability to develop and maintain effective working relationships.

---