International Student Success Coordinator
Binghamton University, State University of New York

Category:: Professional
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Department:: International Education and Global Affairs
Locations:: Binghamton, NY
Posted:: Oct 22, 2024
Closes:: Open Until Filled
Type:: Full-time
Ref. No.:: 01411
Position ID:: 182290

About Binghamton University:

Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character - shaped by our mission, outstanding academics, facilities, and community life - promotes extraordinary student success, research, and service; Binghamton University is where our students, faculty and staff thrive.

Working at Binghamton University is more than about having a great job - it is about having the opportunity to flourish in an exciting, engaging environment. Our faculty and staff appreciate Binghamton's collegial and inclusive culture and its commitment to excellence, education, innovation and civic engagement. Our diverse campus community contributes to our success.

Binghamton merges rigorous academics, distinguished faculty who value cutting-edge, and community-engaged research, teaching and service, exceptional staff, and ultramodern facilities to engage and challenge its 18,000+ students. Our high-achieving student body represents diverse experiences from first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration, and community service.

We are an affirmative action/equal opportunity employer, and in keeping with this commitment, we welcome all to apply, including veterans and persons with disabilities.

Job Description:

Budget Title: Senior Staff Assistant (SL-3)

Salary: $55,151

The office of International Education and Global Affairs (IEGA) is looking for an International Student Success Coordinator, who will report to the Vice Provost for IEGA. This position will address international student retention and assist newly admitted students in navigating the often complicated university framework.

The International Student Success Coordinator will:

• Liaise with campus partners, serve as a point of contact, and act promptly upon learning of any student concerns, in pursuit of their academic success
  • Campus partners may include: faculty and staff, ISSS, Advising offices, the Multicultural Resource Center, CARE Team, Services for Students with Disabilities, ELI, and the University Counseling Center, among others
• Work collaboratively with Vice Provost IEGA on student retention data analysis
• Be familiar with students who have been identified as being at risk
• Establish a highly visible presence among international students from pre-arrival through graduation, using multi-modal interactions to encourage retention efforts
• Engage in individual or group sessions with all international undergraduate students, with a particular focus on those from partner institutions (e.g., 2+2 programs), while also nurturing robust connections and rapport with graduate students
• Coordinate diverse events such as welcome receptions, transportation services for arriving students, and graduation celebrations
• Provide a wide range of programming initiatives to both current and admitted students centered around adjusting to life in the United States as well as academics
  • Topics to include housing, guidance through academic online platforms and resources, registering for classes, food, and employment opportunities, academic success in the US, plagiarism, and differences in higher education in the US vs. their home countries (ie, class participation as part of grade)
• Develop strong connections with established International Graduate Student Organizations and bridge the gap between these organizations and newly admitted students
• Promote the use of existing peer mentorship program and develop connections between domestic and international students via the mentorship program(s) at both the undergraduate and graduate levels
• Establish Binghamton University as a compassionate, welcoming and success-oriented destination for international students by developing branding and country-specific messaging, in collaboration with Recruitment and Admissions staff as well as the Communications & Marketing office
• Conduct focus group sessions with international students to learn about their experiences and continually adjust or improve upon services offered by Binghamton University
• Increase Binghamton University's perception and reputation as a premier destination for international students to increase enrollment and pipelines through positive word-of-mouth endorsements

Requirements:

• Bachelor's degree
• Professional experience working in higher education and/or in advising or success coaching.
• Excellent customer service, interpersonal, presentation, oral and written communication skills
• Proven ability to be culturally adaptable and work well in diverse environments and with diverse clientele
• Data driven and familiarity with reporting & analysis
• Ability to work well under pressure and balance competing priorities
• Proficiency with Microsoft Office and/or Google Workspace and proven ability to learn and use new technology, including social media and university systems
• Able and willing to work non-standard / varied working hours, and to travel
• Must be able to travel extensively (domestically and internationally) independently, and must possess the required documentation to do so

Preferred

• Master's degree
• 2-3 years of experience in academic advising, student success, or other student support area
• Knowledge of current retention issues and strategies in Higher Education
• Previous experience in international travel

Visa sponsorship is not available for this position

Additional Information:

Offers of employment may be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.

Binghamton University is a tobacco-free campus.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov

Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/

Cover letters may be addressed "To the Search Committee."

Postings active on the website, accept applications until closure.

For information on the Dual Career Program, please visit:
https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html

Equal Opportunity/Affirmative Action Employer
The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here.

Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact: Ada Robinson-Perez, ADA Coordinator email: arobins@binghamton.edu or 607-777-3660.

Application Instructions:

All applicants must apply via Interview Exchange: http://binghamton.interviewexchange.com/candapply.jsp?JOBID=182290

Deadline for Internal Applicants: November 5, 2024

Deadline for External Applicants: Open until filled

Review of applications will begin immediately and continue until the vacancy is filled.

Please submit:

1. Resume,
2. Cover letter, and
3. Contact information for three professional references

You may add additional files/documents after uploading your resume. After you fill out your contact information, you will be directed to the upload page. Please login to check/edit your profile or to upload additional documents: http://binghamton.interviewexchange.com/login.jsp.