IT Desktop Support
American Cybersystems, Inc.

IT Desktop Support - Onsite
Innova Solutions is seeking an IT Desktop support specialist with great customer service skills, desktop support experience and system administration experience.

• This job is onsite in Las Vegas NV
  
• Candidates must be eligible for W2 employment, NO C2C or 1099 candidates can be considered
  

The individual will interface with end users for troubleshooting and repair and will be responsible to ensure systems are backed up, maintained, and secure. This position will also include some network connectivity troubleshooting and telephone support.

Job Duties

• Responsibilities include surveillance, management, and event notification of the network infrastructure.
  
• Coordinate and/or escalate network issues to appropriate engineering team or carrier.
  
• Interface with end users to independently resolve problems concerning system functions.
  
• Troubleshoot and solve problems related to PC hardware and software.
  
• Update customers regularly on ongoing trouble tickets and provide full report of issues.
  
• Administration of Active Directory, Backup/Recovery Services, Anti-Virus environment, WSUS.
  
• Interface with Server and Network engineering teams.
  
• Participate with project teams to implement or troubleshoot defined technical activities.
  
• Establish and build client relationships.
  
• Flexible schedule will be required.
  

Qualifications

• Strong analytical and problem solving skills
  
• Strong background in Windows Operating systems and Office suite
  
• Experience with ticket and management systems
  
• Computer imaging and configuration
  
• Understanding of backup technologies
  
• Strong experience removing computer viruses
  
• Experience with LAN/WAN technologies and topologies
  
• Understanding of wireless technologies
  
• Understanding of mobile devices, SPAM-filtering, and VPN fundamentals
  
• Organization skills to balance and prioritize work
  
• 5+ years of technical support experience
  
• Current Microsoft certification a plus
  
• Current A+ / Network+ certification a plus
  
• Bachelor's degree or equivalent in IT related field a plus
  
• Citrix technologies experience a plus
  
• Experience with cloud servers or hosted systems a plus
  

From the Hiring Manager:

• General IT support which requires onsite assistance for resolution
  
• Desktop imaging / deployment
  
• Device installation (in support of the centralized engineering team)
  
• Customer service approach to incident resolution
  

PAY RANGE AND BENEFITS:
Pay Range- $55-65K/year. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
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Website: https://www.innovasolutions.com/ is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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