This job has expired.
RESPONSIBILITIES:
Kforce has a client that is seeking an IT Support Specialist in Herndon, VA.Duties Include:- IT Support Specialist performs day-to-day activities required to provide Tier 2 and Tier 3 support to end users comprising of 6,000 - 8,000 users
- Providing end-user software and hardware troubleshooting and support in-person or over the phone
- Applying basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Applying a thorough knowledge of network configuration and troubleshooting techniques such as TCP/IP, WINS, DHCP and DNS within Windows - 7 operating system and Windows 10 and MACs to resolve customer workstation issues
- Applying basic troubleshooting skills to identify and resolve network printing issues and protocols issues related to network printing in windows 7 & 10 print server environment to include multi-function printers using Web Jetadmin
- As an IT Support Specialist, you will be troubleshooting Apple MAC computers
- Imaging workstations while safeguarding customer files and profiles; Also testing laptop and desktop computers
- Upgrading end user computer systems ensuring no data loss
- Supporting Microsoft software packages to include Microsoft Office 2010, and other commonly used desktop related applications
- Work independently in a customer environment
- Engaging engineers from multiple teams
REQUIREMENTS:
- Bachelor of Computer Science, Information Systems, or related field preferred; Five+ (6) years of equivalent work experience in-lieu of education will be considered
- Experience using IT Service Management software (ServiceNow, Remedy)
- Must have experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users
- Team player with good communication, organizational, and strong interpersonal skills
- Able to prioritize and drive to results with a high emphasis on quality
- Must be oriented to customer service and have the ability to work in front of the customers, utilizing remote tools, and through email
- Excellent communication skills to include written and verbal
- Ability to life and move equipment 40 pounds
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
This job has expired.
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