Lead Patient Navigator
University of Miami

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The University of Miami Health System has an exciting opportunity for a full time Lead Patient Navigator to work at the Sylvester Support Services Building in Miami. The incumbent provides support and guidance throughout the patient's care continuum by helping patients "navigate" through the maze of doctors' offices, clinics, hospitals, outpatient centers, insurance and payment systems, patient-support organizations, and other components of the healthcare system. The Lead Patient Navigator also acts as a resource for Patient Navigators 1 and Sr. Patient Navigators to ensure the timely delivery of high quality care and patient satisfaction.

CORE JOB FUNCTIONS

• Maintains a working knowledge of medical symptoms, signs, and anatomical systems to identify and differentiate type and urgency of medical need.
  
• Conducts patient evaluations to obtain information necessary for the development of an effective treatment plan.
  
• Provides patient reminders of upcoming appointments and acts as liaison between patients and providers.
  
• Identifies and resolves real or perceived barriers to care.
  
• Intervenes as liaison/advocate for patients, physicians, and staff in facilitating ease of care. Assists in identifying trouble spots and problem patterns in the provision of care.
  
• Educates and counsels patients on issues related to their health and life situations.
  
• Maintains current knowledge of community health, welfare resources, and any other programs available to patients.
  
• Assists in building partnerships with local community physicians and referral sources to the UHealth systems.
  
• Travels within the facility and campus to retrieve records, images, CDs, and pathology specimens.
  
• Explain HIPPA to patients and obtain consents.
  
• Maintains accurate clinical records per hospital policy while preserving confidentiality of patient information.
  
• Trains, develops, and empowers new team members and current staff to effectively do their jobs.
  
• Assists lower-level Patient Navigators as needed.
  
• Adheres to University and unit-level policies and procedures and safeguards University assets.
  

DEPARTMENT ADDENDUM

• Telephone responsibilities include, but are not limited to speaking to the patient, and contacting a variety of health care facilities to obtain patient medical record information.
  
• Address barriers and gaps in care with the nurse navigator.
  
• Follow-up on interventions from the nurse navigator to remove barriers (i.e. referrals-internal/external).
  
• Provides related internal, local, or national resources to the patient, family, or caregiver.
  
• Explains consent for obtaining outside records, and HIPAA (if applicable) to patient; obtains signatures (may be done via email)
  
• Submits signed consent to health care centers as appropriate to initiate retrieval of medical records, pathology slides, x-rays and any other pertinent report.
  
• Tracks pending records to ensure delivery prior to clinic visit such as pathology reports etc.
  
• Communicates to the appropriate SDG Nurse Navigator, if difficult or unable to obtain a pertinent record 9. Travels within the facility and campus to retrieve records/films/CD/s as needed.
  
• Prepares pathology slides and submits for consultation.
  
• Returns pathology slide to appropriate institution or patient.
  
• Assembles, completes, and processes patients' charts as indicated.
  
• Maintains confidentiality of patient information.
  
• Maintains an accurate clinical record, recording information per hospital policy.
  
• Reports unusual incidents in a timely manner to appropriate supervisory personnel.
  
• Assist nursing staff in collaboration of multidisciplinary meetings, including tumor conference coordination. (TB Coordinator)
  
• Assists with other clerical duties, not limited to faxing, scanning, copying.
  
• Assists navigation leadership team conducting monthly documentation audits as needed.
  
• Uses tracking system and databases to accurately document placement of all medical records.
  
• Copies, faxes, emails, and mails medical records while ensuring patient confidentiality.
  
• Answers telephones and responds to questions, concerns, and directs calls or obtains messages.
  
• Adheres to University and unit-level policies and procedures and safeguards University assets.
  
• Trains, develops, and empowers new team members and current staff to effectively do their jobs.
  

CORE QUALIFICATIONS

Education:

Bachelor's degree preferred.

Experience:
Minimum 4 years of relevant work experience

George Washington Patient Navigator Certification Required.

Knowledge, Skills and Attitudes:
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with professional composure.
• Ability to maintain effective interpersonal relationships.
• Ability to understand and follow instructions.
• Ability to process and handle confidential information with discretion.

Any relevant education, certifications and/or work experience may be considered.

The above statements are intended to describe the general nature and primary responsibilities of this job classification. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. This a job profile description and not all duties may be assigned to a specific position in each individual department.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:
Full time

Employee Type:
Staff

Pay Grade:
H7

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