Lead Server - Bear Mountain Inn
Guest Services

Compensation Amount:
18.00 USD Hourly

Job Summary:
We are looking for an individual to take on the challenge of a dual role in our fine dining restaurant 1915 at the Bear Mountain Inn. The Lead Server will act as a liaison between the wait staff and the kitchen and serve as the right hand to our restaurant management team. The person will be responsible for ensuring all guests are served promptly, efficiently, and in a personalized manner. They will lead the wait staff and assist with special functions. They may serve as host and be responsible for taking food and drink orders from and serving guests in a fast, courteous and efficient manner. The server must ensure correct billing procedures and provide excellent service to guests, ensuring level of service meets the Company's standards.

Job Description:

ESSENTIAL FUNCTIONS

• May serve as a host for all guests in the dining rooms and at catered events
• Creates and maintains an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment in the dining rooms
  • Maintains high performance and behavioral expectations for the team, including strict adherence to the dress code
  • Ensures dining rooms are set up with company standards
  • Oversees completion of closing assignments, ensuring cleanliness of dining rooms and in the serving and kitchen prep areas
  • May assist managers in tracking inventory to ensure supplies are readily available and in stock for meals and events
  • May assist manager in standardizing methods and procedures and providing necessary training to team members to ensure they fully understand these requirements
  • May provide department orientation to new servers and ongoing training
• Greet guests in a polite, positive manner; takes beverage orders. Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Answer questions about the menu and takes food orders. Explains how various menu items are prepared, describing ingredients, and cooking methods. Suggests any menu item.
• Submit food order into kitchen.
• Serve guests their desired entrees in a friendly, efficient manner.
• Maintain pleasant dining experience. Check on guests periodically throughout their meals and attends to their needs. Deliver check and completes transaction making accurate change when necessary.
• Perform clean-up duties after each meal service; and, prepares and sets up for next meal.

• Keep assigned tables clean and properly set up, including vacuuming and arranging tables and chairs.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Report gratuities at the end of each shift as required by Company policy and law.
• Maintain awareness of safety issues, and report them immediately to your manager.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

At least 2 years fine dining experience preferably in a supervisory role.

• Partial High School education; High School Diploma/G.E.D. equivalent preferred.
• Strong sanitation habits.
• Mathematic skills.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Ability to recognize when a problem has occurred and communicate it to management.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire work day.
• Climbing steps regularly.
• Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in fast-paced kitchen.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Touch-screen computer. POS System and credit card machine.
• Restaurant equipment, including trays, cleaning supplies/solutions, washcloths, drink machines, etc.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.

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