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The department of Patient Experience has an exciting opportunity for a full-time Manager, Patient Experience Training to work onsite at the UHealth campus. The Manager, Patient Experience Training performs system-wide trainings for service excellence. Creates training and programs to strengthen employee/team dynamics and designing human-centered service excellence trainings for all employees and clinical teams. Partners with internal stakeholders to ensure organizational strategies are aligned and encourage, while providing the service excellence trainings, to meet these strategies. Collaborates with departmental leadership to develop programs around opportunities identified.
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