Manager, Vendor Management and IT Operations
Gap Inc.

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

The Gap Technology team is seeking an established and operationally strong leader for the role of Manager of IT Operations and Vendor Management. This crucial position will play an influential role in shaping and supporting Gap's Vendor Management Office (VMO), operational processes, and cost management.

This role will be responsible for supporting our vendor management function with the objectives to reduce costs, improve vendor performance, processes, relationships, and to manage risk across Gap's organization and vendor landscape.

What You'll Do

• Support day to day activities under Vendor Management Office
• Assist in development, implementation, and lead management of tools, processes, and strategies through strong collaboration with senior leadership, key internal stakeholders, and vendors
• Partner and guide key stakeholders in the assessment of vendor capabilities and monitoring of vendor performance through Quarterly Business Reviews and contracting activities
• Build strategic partnerships across brand or functional leaders to proactively identify and execute vendor strategies that align with Gap's business objectives
• Collaborate with senior Tech leaders to monitor and report on key operational processes related to service levels, quality, utilization, and business value
• Develop enhancements to current process and track governance around risk, contractual, financial, and IT talent management
• Proactively identify and support tracking of Tech cost optimization opportunities by reducing vendor footprint, maximizing value, and monitoring consumption
• Work with Tech leaders to identify and track cost-saving opportunities in various areas, such as hardware/software/SaaS spend, purchased services spend, contingent labor spend, and cloud spend

Who You Are

• Requires a bachelor's degree and 2-4 years of experience in the field or in a related area
• Proven ability to present, influence, and collaborate cross functionally in a matrix environment while effectively managing multiple challenges
• Experience in managing strategic vendor relationships, and successfully aligning vendor strategies with organizational goals
• Knowledge of industry best practices in IT operations management, vendor management, and IT performance improvement
• Strong program/project management skillset, high accountability, and a keen understanding of the Tech industry landscape
• Experience with program and project management, business delivery, or management consulting role owning end-to-end delivery
• A general understanding of Tech P&L

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Salary Range: $112,200 - $161,800 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

US CandidatesPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.