Managing Director, InterLINK Relationship Manager
Webster Bank

Job Description

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

• Individual will regularly interface with interLINK clients
• Build and maintain positive relationships with clients
• Identify opportunities for business growth - active listening to client needs, gather information and present internally with recommendation for solution.
• Help oversee the timely resolution of customer complaints. Follow up with the relevant department to make sure issues are resolved according to business SLA's
• Provide high touch, white glove service
• Conduct quarterly or monthly client sweep review meetings - provide business update and address areas of opportunity for the client
• Facilitate ad hoc calls / video conferences to check in with clients
• Monitor news that is relevant to specific clients and the industry
• Coordinate participation and support for client conferences and industry conferences.
• Monitor program balance changes, milestones, trends and communicate internally as appropriate.
• New product development - other product ideas and solutions to provide client with a comprehensive cash management solution from interLINK
• Requirements:
• College Graduate
• 15+ years of experience in financial services with a strong working knowledge of cash management and insured sweep space.
• In-depth knowledge of broker dealer, clearing, custody and RIA space.
• Sales/Sales Support Experience-Ability to work closely with sales lead to deliver high quality, high touch experience to clients and prospects
• Strategic Mindset- Experience in strategizing responses, interactions, and steering the sales process from a strategic vantage point.
• Nimble Decision Making-Adept at quick and effective decision making to capitalize on evolving sales opportunities and address unforeseen challenges.
• Relationship Management-Proven ability to cultivate and maintain strong long-lasting relationships.
• Cross-Selling Acumen-Demonstrated expertise in identifying and leveraging cross-selling opportunities to maximize client value and enhance revenue streams; interLINK will be the primary sales opportunity; alternative solutions are being developed and will be available to sell.
• Networking Proficiency-Adept at building and maintaining a robust professional network to foster new business connections and amplify sales outreach efforts.
• Active listener with ability to think on feet. Hear what client wants/needs and figure out how to deliver a solution.
• Ability to fact find with client and present internally to address

The estimated salary range for this position is $140,000 USD to $160,000 USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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