- Crossed trained at the front desk to assist with phone calls, appointment scheduling, clinical messaging, check in, check out and other front desk duties
- Reviews provider schedules daily and weekly to plan patient care and formulates solutions for potential problems
- Communicates schedule changes with providers
- Greets patient in waiting room and escorts to triage room and exam room
- Assures efficient patient flow through the office, triage room and exam rooms
- Checks patient's identification using (2) patient identifiers - name, DOB and/or MRN
- Adheres to hand hygiene and standard precaution guidelines
- Instructs patient how to prepare for the physician or nurse practitioner (assisting as necessary)
- Anticipates / sets up special equipment and/or supplies needed for the visit
- Alerts the physician or nurse practitioner when the patient is ready and communicates pertinent clinical information
- Assists the physician or nurse practitioner with patient care during the visit
- Assists with training and orientation of new Medical Assistant staff
- Assists with training and orientation of new equipment
- Assists patient through checkout process when visit is complete
- Cleans and prepares room for next patient
- Responds to needs to expedite visits and keep on schedule
- Provides care appropriate to age group of patients in practice setting and documents data per practice protocols
- Tests specimens as necessary:
- EKG and transmit EKG
- Stool for occult blood
- Urine Collection (perform UAs and Centrifuge)
- Skin Testing
- Performs phlebotomy when applicable
- Performs other tests, procedures, and treatments as needed
- Download glucometers, pumps and reports as needed
- Assists physician or nurse practitioner with patient examination, procedures, and treatments as directed
- Documents testing / results per practice protocols
- Performs designated tasks related to tracking test results and may communicate normal test results to patients as directed by a physician, nurse practitioner, or nurse
- Enters vitals and test results into EPIC
- Updates clinical paperwork as needed
- Assists physicians, nurse practitioner or nurses in coordinating care with / making referrals to community agencies for non-clinical services
- Maintains neat, clean and safe exam rooms and treatment areas
- Assures exam, treatment and clean utility rooms are properly stocked, equipped, and secured as applicable
- Assures GI is adequately stocked with Infant Formula and tracks Formula arrival and dispensing.
- Requests clinical supplies and practices cost effectiveness measures
- Assures all equipment is in good working order
- Cleans equipment, exam rooms and triage room after patient use per office protocol
- Promotes patient / customer satisfaction by interacting with patients in a professional, friendly manner consistent with their needs
- Communicates appropriately and effectively with patient
- Functions as in integral part of the patient care team
- Interacts in a professional, cooperative way with other practice staff
- Accepts delegate responsibilities in a positive manner
- Offers help to others in the practice when not busy
- Before leaving the practice on breaks / lunch makes sure adequate coverage is available
- Engages in constructive problem solving with others in the practice as problems arise
- Attends and participates in practice staff meetings
- Performs all other duties assigned
Qualifications
Medical Assistant certification preferred
Basic Life Support certification required
Phlebotomy - Pediatrics preferred
Associates degree preferred
Nursing Assistant certification or other academic preparation may be considered in lieu of Medical Assistant certification
1-2 years of Medical Assistant experience
EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
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