SUMMARY
iFIT's vision is to create the world's most holistic health and fitness platform, integrating all elements of health - physical fitness, mental health, nutrition and active recovery - into a seamless interactive experience. We develop proprietary software that learns and adjusts to the habits of each person as it delivers immersive content that guides them on their individual fitness journey.
We are currently seeking an ambitious pace-setter to join our team as a Member Care Representative at our Logan, Utah headquarters.
ROLE COMMITMENTS
Team members will answer incoming calls & emails from those who have purchased our fitness products. Helping our members to resolve issues, answer questions, diagnosing and troubleshooting mechanical and technical situations. Support, assist, and train candidates on phone, system of record, software and products. Agents will be required to consistently maintain and manage to meet KPIs. As well as maintaining attendance standards. Agents must pass training curriculum and knowledge based certification.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Agents will assist customers over the phone, through email and chat
- Agent will remain in contact with member to ensure issues are resolved focused on first contact resolution
- Must be able to meet scheduling demands of the job
- Performing other duties as requested
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