Mental Health Triage Coordinator (Full Time with Benefits)
Healthstat, Inc

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

ABOUT THE JOB

The Mental Health Triage Coordinator is responsible for assessing patient needs, managing risk assessments, providing supportive counseling, and coordinating care plans within our mental health services. In addition, the Mental Health Triage Coordinator can assist with patient connection issues, managing referrals, connecting with additional resources, and work closely with the clinical team in helping each patient reach their optimal health and assuring a streamlined coordination of care.

ESSENTIAL DUTIES & RESPONSIBILITIES

Clinical Duties (may include, but not limited to):

• Triage mental health calls assessing urgency and proving initial support and guidance
• Conduct patient assessments and determine the appropriate level of care.
• Manage and prioritize urgent mental health cases.
• Collaborate with healthcare providers to develop and implement individualized care plans.
• Collaboration with other mental health and medical clinicians for integrated care for patients

Administrative Duties (may include, but not limited to):

• Using computer applications, preferably Microsoft Office suite
• Timely completion of documentation within EMR
• Work to address other social needs of patients and utilize appropriate external and/or internal referral sources for specialty care, hospitalization, or advanced psychiatric assessments and treatments

QUALIFICATIONS

Associate's or Bachelor's in Mental Health-related field of Social Work, Counseling, Psychology, or a related field. Master's Degree preferred. Graduate students currently pursuing relevant degrees may also be considered. 2 or more years of experience in mental health settings, such as hospitals, clinics, or community organizations is strongly preferred.

• Required experience in crisis intervention, patient assessment, and case management.
• Experience in triage, including assessing the urgency of patient needs and determining the appropriate level of care.
• Preferred experience in providing mental health services, which may include evaluation, diagnosis, treatment of mental illness, and other psychological issues

DESIRED ATTRIBUTES

• Within scope of job, requires critical thinking skills, decisive judgement, and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.
• Strong verbal and written communication skills for interacting with patients, families, and healthcare professionals.
• Sensitivity and understanding of diverse cultural backgrounds and experiences.
• Ability to manage multiple cases, prioritize tasks, and coordinate with different healthcare providers.
• Ability to work within a multidisciplinary team

Pay Range: $60,000 - $80,000/yr

The actual offer may vary dependent upon geographic location and the candidate's years of experience and/or skill level.

We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.

Marathon Benefits Summary

We believe in empowering teammates to do their best work and build better healthcare. Below are some of our benefit offerings. Eligibility is based on 24/hr week.

• Health and Well-Being: Free Marathon membership for in person and virtual care, employer paid life and disability insurance, and choice in medical/dental plans, vision, employer funded HSA, FSA, and voluntary illness, accident and hospitalization plans. Benefits are effective on the first of the month following date of hire.
• Financial Support: Competitive compensation, 401k match, access to financial coaching through our Employee Assistance Program
• Lifestyle: Paid time off for vacation, sick leave, and more, holiday schedule

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