Mobile Mammography Patient Service Coordinator-Driver
Rochester Regional Health

Description

HOW WE CARE FOR YOU:

At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community.

• Pension Plan
• Retirement Plan
• Comprehensive Benefits Package
• Tuition Reimbursement
• Benefits Effective Date of Hire
• Same Day Pay through Daily Pay

SUMMARY

This position requires driving and travel for the Mobile Mammography Service throughout multiple counties in Western NY. You will be responsible for a variety of duties, such as greeting patients to collect required registration data, performing check-in and check-out procedures, verifying insurance, processing payments and communicating patient financial assistance needs. A warm, friendly and positive disposition is required.

STATUS: Per Diem

LOCATION: Mobile

DEPARTMENT: Mobile Mammography Program

SCHEDULE: Monday-Saturday, 7am-5:30pm

ATTRIBUTES

• 2 year degree or equivalent combination of education and work experience.
• 2 years related work experience in a healthcare setting or customer service setting required.
• Basic computer skills required.
• Excellent customer service and communication skills required.
• Bilingual preferred.

RESPONSIBILITIES

• Drive the mobile mammography coach in a safe, responsible manner.
• Ensures the mobile mammography coach is adequately fueled and mechanically sound, completing pre and post inspections before and after each use.
• Responsible for obtaining routine maintenance of the mobile mammography coach as required for fuel, oil change, cleaning and tire pressure.
• Clean inside of mobile mammography coach daily and stock required supplies as needed.
• Flexibility and transportation to other locations and for hours of operation may be required.
• Accurately set up new patient records in Care Connect.
• Manages incoming calls while providing necessary information.
• Greeting of patients and/or their representatives and providing direction as needed.
• Scheduling and/or prescheduling patient appointments.
• Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.
• Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
• Verification of insurance eligibility/coverage and obtaining necessary pre certifications/authorizations when applicable.
• Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable.
• Reviews charges in charge review WQs for completeness and accuracy.
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
• Communication with external customers such as but not limited to; payers, physician offices and other departments.
• Performs other duties as assigned.

PHYSICAL REQUIREMENTS: M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.

LICENSES/CERTIFICATIONS:

• NYS CDL - New York State Commercial Driver License (class A, B or C) - New York State Department of Motor Vehicles (NYSDMV)

PAY RANGE: $19.25 - $27.00

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

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