Operations Assistant - Boston Community Crisis Stabilization (CCS) - Boston CBHC CCS
Bay Cove Human Services, Inc.

Bay Cove Human Services' mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.

Bay Cove Human Services is committed to ensuring the representation and participation of candidates from diverse backgrounds and experiences. We encourage all qualified individuals, particularly those from historically marginalized groups, to apply.

Job Summary:

The CCS Operations Assistant provides a range of operational and administrative support to the CCS Nurse Manager and is responsible for organizing, coordinating, and monitoring all non-clinical operations of the Crisis Stabilization program. The CCS Operations & Administrative Assistant will provide administrative assistance including triaging calls, assisting persons served, their families and collateral service providers to get answers to questions; and providing direct support to team staff. The Operations Assistant contributes to the Bay Cove mission by performing their duties in a manner consistent with recovery principles. This individual will report to the Nurse Manager.

This is a non-exempt position.

Essential Functions of the Position:

• Provide a range of administrative support to the Crisis Stabilization program including answering the phone, setting up files, ordering supplies and equipment, securing taxi vouchers, compiling bills, preparing check requests, etc.
  
• Collects and organizes data needed for program evaluation and improvement
  
• Prepare graphs, infographics and other data visualization tools to display program information for funders
  
• Assists in maintaining that staff trainings and other program requirements are up to date in order to maintain licensure
  
• Assists CCS leadership in responding to call outs and in finding coverage for open shifts
  
• Helps to monitor maintaining files and records in accordance with agency and program standards
  
• Maintains effective working relationships with insurers, Fuller Building Security Team Specialists, DMH, BMC, Boston MCI, local community resources, and treatment/rehabilitation programs throughout the Greater Boston community.
  
• Utilize recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collaterals.
  
• Perform other duties as assigned by the supervisor.
  

Job Requirements:

• Bachelor's Degree is preferred, preferably in Psychology, Social Work, or a related area
  
• A High School diploma or GED is required
  
• Experience working in programs providing services to individuals who have mental health and/or substance use challenges is strongly preferred
  
• Knowledge of accounting procedures, medical records management, and personnel policies and procedures is preferred
  
• Professional written and oral communications skills
  
• High degree of personal organization, attention to detail, and time management skills
  
• Proficiency in word processing and other computer functions using Windows, Word, Excel and Google Applications
  
• Ability to climb stairs and carry up to 40 pounds, as well as the physical capacity to assist people with mobility impairments as needed
  
• Bilingual candidates encouraged to apply, pay differential offered for candidates with fluency in certain essential languages
  

Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.

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