The base salary range for this position is dependent upon experience and location, ranging from $111,544 to $153,374
JOB SUMMARY (primary responsibilities, what is the role accountable for):
The position of Principal User Experience Designer sits within the Customer Experience and Digital Transformation team that services all operating companies within Avangrid Management Company. Avangrid is part of Iberdrola, a global energy leader, the number-one producer of wind power, and one of the world's biggest electricity utilities by market capitalization. The group supplies energy to over 100 million people in the countries in which it operates.
We're looking for an experienced professional who will ensure customer satisfaction and trust amongst Avangrid's family of leading brands. In this role, you will be responsible for continuously looking for ways to improve our customer experience and products, ensuring that customers have a seamless, value-add experience when engaging with the Avangrid brands. This position is intended for someone who is customer obsessed, consistently works to uncover opportunities to improve the User Experience and can work cross-functionally to solve issues.
We are looking for someone who is data-driven, and also understands the importance of empathy and compassion as it relates to serving customers. This person is excited to map customer interactions and ultimately deliver a seamless experience to our customer base of 3M+ households.
MAJOR ROLES AND RESPONSIBILITIES (scope of work, list of tasks/responsibilities, describe primary relationships/works with):
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