Production Support/SRE (AWS/Splunk/Dynatrace) - Plano, TX - 300328
American Cybersystems, Inc.

We are looking to hire a Production Support/SRE (AWS/Splunk/Dynatrace) developer in Plano, TX

Position Type: Contract
Location: Plano, TX
Duration : 12 + months
3 days Onsite

MUST have skills:
Production services for retail/consumer banking
Production support for Chase.com (L1/L2/SRE)

Top 3 MUST HAVE SKILLS - Splunk, Dynatrace, AWS
Will be troubleshooting, mitigate issues, etc - Looking for advanced production support individual.
Splunk, Dynatrace, AWS are the core
Looking for at least 2-3 years experience as an SRE in cloud based environment
Restarting/deleting pod, restart web app, etc - MUST be very well versed with AWS applications
Splunk or Dynatrace, servers, databases, distributed batch jobs and supporting sustained resiliency, disaster recovery and high availability events)
Working knowledge of Distributed and Mainframe applications and Middleware Platform
Good Knowledge of Incident and Problem Management functions (i.e. responding to service requests from Client-facing support team, Operations, Risk/Control partners, etc.)
Scripting is not as big of a deal here since it's all cloud based

Responsibilities:
BS/BA degree or equivalent experience
Basic knowledge of application development (monitoring infrastructure using Splunk or Dynatrace, servers, databases, distributed batch jobs and supporting sustained resiliency, disaster recovery and high availability events)
Working knowledge of Distributed and Mainframe applications and Middleware Platform
Good Knowledge of Incident and Problem Management functions (i.e. responding to service requests from Client-facing support team, Operations, Risk/Control partners, etc.)
Experience with Unix Shell, PERL, Bash scripting is preferable
Experience with IBM WebSphere, Apache Tomcat, IBM DataPower preferred
Experience with job scheduler like CTRL-M
Troubleshoot technical issues (Java/J2EE, .Net, or Cloud) and escalate and work with appropriate technology teams to provide solutions
Incident Management (coordinate incident management coverage, to ensure appropriate coverage, call facilitation, coordination and communications during critical outage situations)
Call documentation, queue management, ticket analysis and interface to impacting lines of business for incident impact analysis via the Production Assurance process
Provide end-to-end view of issues for objectivity and ability to be a single voice for line-of-business
Influence senior technology leads across organizations to ensure timely resolution of incidents

PAY RANGE AND BENEFITS:
Pay Range*: $40-$45
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America's Best Employers for New Grads by Forbes (2024 )
• Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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