Program Coordinator
Chickasaw Nation Industries

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

SUMMARY

The Program Coordinator provides oversite for all contractors performing mailroom operations. This position will serve as the liaison between the Government and the contract staff and will be responsible for disseminating all information. The Program Coordinator oversees contract staff and handles administrative tasks such as determining and implementing policies and procedures, handling program-related internal and external communications, and organizing and maintaining the program agenda. These duties can vary widely on a day-to-day basis and are dependent upon the customers and business lines that are supported. The Program Coordinator will ensure tasks are completed, deliverables are timely, and customer service is as expected.

As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.

ESSENTIAL REQUIREMENTS

Project Management Professional (PMP) Certification preferred.

KEY DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following. Other duties may be assigned.

Provides Project support in the implementation and performance of mail operations used to support the mission critical work requirements of the division's customers.

Coordinates completion of mail projects on time and within scope.

Oversees all aspects of mail program including setting deadlines, assigning responsibilities, monitoring and summarizing progress of projects. Prepares reports regarding status of mail projects.

Meets with the customers to obtain specific requirements of each mail delivery or receipt plan, and ensures deliverables are obtainable.

Develops comprehensive plans and other project documents to communicate with upper management as well as team members.

Responsible for developing and maintaining multiple technical evaluations, direct analyses and studies.

Regularly reports program schedule and performance status of all mail operations to Government Lead.

Reports on delivery concerns and issues as it relates to mail operations, including the HHS/MPS Headquarters mailroom operation.

Keeps all aspects of the mail projects in an accurate and up to date manner within the Department's portfolio using the division's project management tools.

Supports cross-organizational teams and addresses delivery concerns related to USPS, UPS and FedEx.

Provides strategic business and operational guidance that assists in enabling the division to plan, budget and implement new technology in a manner that balances cost, customer benefits and reduces risk while achieving the mail operations goals aligned with PSC.

Reviews the work of mail clerks and couriers to adhere to established policies and to ensure compatibility and consistency in meeting overall mail operation objectives.

Conducts in-depth analyses of project data and requirements to identify problem areas, assess program impact, and formulate solutions for management team leads within the division of mail operations.

Provides directives, service-wide policy briefing, and prepares comprehensive reports on mail operations to both communicate findings and make recommendations.

Maintains a solid customer relationship and assures customer satisfaction with the successful execution of the project.

Seeks opportunities to expand business. Participates in proposal and solution development for additional project opportunities.

Proactively manages changes in project scope. Identifies potential crises and devises contingency plans.

Strong working knowledge and proficiency in MS Project.

Excellent leadership skills, adaptability, self-motivation, ability to work under pressure and exceptional interpersonal skills.

Skilled in facilitating teamwork and coordinating efforts for the successful achievement of goals.

Excellent supervisory and management skills with ability to resolve conflicts, grievances, confrontations or disagreements in a constructive manner.

Exceptional organization skills with ability to effectively manage multiple projects and priorities.

Excellent verbal and written communication skills with solid presentation skills and ability to write federal contract proposals.

Ability to plan and oversee projects through the use of project management software tools and methodologies.

Ability to schedule, plan and lead meetings.

EDUCATION/EXPERIENCE REQUIRED

Bachelor's degree in a related field of study and a minimum of three (3) years' relevant experience, or an equivalent combination of education / experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.

EOE including Disability/Vet

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!