Project Analyst
Mass General Brigham

About Us

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Opportunity:
At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

The Project Analyst I will contribute to the success of Digital projects as an individual contributor and as part of larger project teams. Work assignments may include specific project tasks, project-related activities, and small, independent projects.

Position Summary:

The project analyst for Solutions Delivery, Planning and Operations team is an analyst position that will have broad operational, project, and portfolio management responsibilities. This position reports into the Director of Operations, Solutions Delivery. Responsibilities will include but are not limited to:

Care Team Experience Projects & Portfolio Management Support (in support of 400+ project portfolio)
Work with the Care Team Experience portfolio team to keep the portfolio updated, ensure accuracy, assist with portfolio report outs and planning efforts.
Assigned to project managers to support projects by working collaboratively with project stakeholders, assisting with project plans, and completing project tasks as assigned.

Solutions Delivery Team Operations Activities (in support of 600+ employee team)
• Assist the team with operational tasks as assigned. Tasks include content management, supporting team processes, DL management, assisting with team meetings and event planning, etc.

Principal Duties and Responsibilities:

Works collaboratively with project stakeholders, supporting team members in fulfilling project plans and completing project tasks
Collects and accurately documents project status, issues, and risks
• Recognizes, communicates, and escalates concerns relevant to project deliverables and/or timeline in a timely manner

• Assists in gathering necessary information for program scope change requests

• Schedules and assists with facilitating project meetings, including creating agendas, minutes and capturing key action items.

• Facilitates communication activities within and across teams

• Works closely with other team members to write and disseminate project documents, action plans, progress reports and presentations

• Assists with creation and maintenance of key team artifacts including timelines and other project templates

• Maintains tools used to track content for key project meetings

• Assists with creating communication and other project-related materials, such as slide decks, as required, to launch and implement new processes and innovative ideas aimed at improving efficiency and scalability of services offered by the team

• Presents ideas, concepts, policies, programs, data, and research to the team to obtain feedback and gain consensus

• Participates in project intake and scope activities as needed

• Acts as a support to other team members to address questions throughout implementation phase

• Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

• Other duties and responsibilities as assigned

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This position requires occasional local travel to MGB sites, vendors, and/or conferences

• Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.

• Normal office working conditions. The noise level in the work environment is quiet to moderate.

• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.

• Specific vision abilities required by this job include close vision, distance vision and depth perception.

Qualifications
Qualifications

• Bachelor's degree required; PMP certification is a plus
• Must have 2+ years of experience providing project management support, ideally in a healthcare setting
• Experience in healthcare packaged software (SAAS) implementations and associated methodologies
• Experience in the design, development, and implementation of Electronic Medical Records is a plus
• Must have experience working with large teams and with driving conversations and decisions across multiple workstreams
• Strong PC / Microsoft application skills including Word, Excel, SharePoint, Visio, Teams, and PowerPoint
• Epic experience is a plus
• Customer services/support experience is a plus
• A combination of education and experience may be substituted for requirements

Skills/Abilities/Competencies

• Ability to document and communicate the status of progress against plans, and with guidance, taking corrective action as necessary
• A suitable level of understanding of project/program management disciplines and tools, and the skills necessary to apply them
• Strong interpersonal and communication skills, both written and verbal
• Ability to present to and interreact with senior levels of leadership
• Excellent organizational skills and attention to detail, manage multiple tasks and projects, meet deadlines, follow through, and manage to schedule.
• Able to simultaneously juggle, and successfully deliver, several large (>6mo) projects with a large (10+) number of teams, aggressive schedules, and unclear scope, with guidance
• Strong innovation capabilities and the ability to think creatively
• Strong collaboration and team building skills within, across and outside of an organization
• High degree of initiative along with ability to act as a team player
• Uses logic and a mixture of analysis, experience, and judgement to make sound decisions when faced with problems/barriers to moving projects forward
• Well-developed research skills
• Maintain and promote a positive team environment
• Maintains stable performance under pressure, demonstrating sensitivity to diverse organizational culture
• Ability to effectively cope with change, remain flexible and adaptable within a fast-paced environment with rapidly changing requirements, and ability to negotiate situations when the big picture is not clearly defined.

Working Conditions

• Hybrid model includes remote and onsite office environment

• 1-2 days per week onsite Somerville, Assembly Row.
  • May travel to other MGB entities
  • Expected to work during core business hours, however this position may often require working beyond that to meet expectations.

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

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