Be Part of an Extraordinary Team
A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life-saving and life-giving infusible and injectable drug therapies through our specialty pharmacies, our infusion centers, and the home setting.
Title: Referral Specialist II - Patient Access
Location: 3033 W President George Bush Hwy Suite 100A, Plano, TX 75075
Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
Work Shift Hours: Monday through Friday, 8 hour shift
Anytime between the business hours of 7:00am to 7:00pm (CST).
The Referral Specialist II is responsible for providing support to a clinical team in order to facilitate the administrative components of clinical referrals.
How you will make an impact:
Primary duties may include, but are not limited to:
- Acts as a first level SME, ability beyond intake calls that include working on production-oriented work, may include physician assisting and/or special projects.
- Acts as liaison between hospital, health plans, physicians, patients, vendors, and other referral sources.
- Reviews complex referrals for completeness and follows up for additional information if necessary.
- Contacts physician offices as needed to obtain demographic, and clinical information or related data.
- Review and interpret clinical records to ensure patient meets medical policy guidelines for coverage.
- Verify insurance coverage, determines OOP, and obtains authorization or pre-determination for medical and pharmacy payers through multiple methods for specialty chronic and acute therapy services.
- Initiate appeal for front end denials based on payer policy.
- Enters referrals, documents communications, actions, and other data in system.
Minimum Requirements:
- Requires HS diploma or GED and a minimum of 1 year of experience in a high-volume, interactive customer service or call center in a healthcare environment; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences:
- Knowledge of medical terminology preferred
- Plan specific; ICD-10 and CPT coding preferred
- Pharmacy tech license
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