Repair Service Manager
Ultimate Staffing Services

Direct Hire opportunity looking to hire quickly!

Location: Tampa, FL

Pay: $90/k

Summary:

The Repair Service Manager is responsible for providing oversight and direction to Repair Project Managers in managing system repairs, modifications, and upgrades in accordance with internal policies and customer contract obligations. This role involves forecasting, problem-solving, handling escalations, and developing solutions. The Repair Service Manager works closely with the Director, Procurement, and Account Managers to set priorities and ensure required activities are executed efficiently and effectively. The ideal candidate has experience in the data center industry and demonstrates a high degree of professionalism, customer service skills, and urgency.

Responsibilities:

• Repair Management and Strategy:
  • Review field service reports and quote leads, assign priorities.
  • Conduct technical review of proposals and provide feedback.
  • Develop high-level repair service execution strategies, including prioritization, coordination, and communication.
• Team Leadership and Development:
  • Provide oversight and direction to the repair team to improve scheduling efficiencies, material delivery, and report generation.
  • Evaluate and report on subordinate skills and professional performance, making recommendations for employee career growth, training, and development.
  • Deploy a technical training program utilizing face-to-face, multimedia, and publications training to continue to develop team knowledge of the mission critical facility industry.
• Customer and Internal Communications:
  • Ensure prompt and proactive communications with customers and internal staff, promoting a sense of urgency in daily activities.
  • Lead customer and supplier meetings, and develop and deliver repair status reports.
  • Host regular meetings with Service Account Managers to discuss challenges, open service cases, and overall division status.
• Problem-Solving and Escalation Management:
  • Manage escalations and assign priority to systems in alarm or off-line status.
  • Support emergency calls during normal business hours and after hours as needed.
  • Collaborate with stakeholders to develop effective solutions to complex repair issues.
• Performance Monitoring and Reporting:
  • Monitor, measure, and report service activity levels of performance, including number, type, and mean time to repair.
  • Report service metrics and key business indicators to Director on a weekly basis.
• Collaboration and Advisement:
  • Advise the Procurement team in the development of sales quotations, including time estimates and logistical considerations.
  • Provide recommendations to the Director regarding staffing and other needs to best support the customer base with respect to repair activities.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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