Seasonal Tax Manager - Remote
Baker Tilly Advisory Group, LP

Overview

BTVK Advisory is a leading advisory firm whose specialized professionals guide clients through an ever-changing business world, helping them win now and anticipate tomorrow. BTVK Advisory, and its affiliated entities, have operations in North America, South America, Europe, Asia, and Australia. BTVK Advisory's ultimate parent entity, Baker Tilly US, LLP, is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion.

Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

To be added to all ET through Experienced requisitions Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.

Job Description:

Responsibilities

This is a temporary position beginning December 2024 and ending on or before April 15, 2025. If you are interested in a seasonal tax position and have a minimum of 2 years' professional tax preparation experience, we'd love to speak with you about joining our incredible team at Baker Tilly!

As a Tax Manager, you will be responsible for ensuring that all Customer Support Tax Preparers and Tax Leads are prepared to fulfill the obligations of the project by using the training and reporting tools available. You will be responsible for monitoring and coaching to performance metrics and working with the Senior Management team to offboard underperforming employees

You will enjoy this role if:

• You have a passion for motivating team members, analyzing operational reports, and monitoring performance of your team.
  
• You are an exceptional communicator and enjoy translating complex tax terminology into a language others can easily understand.
  
• You like working a fast-paced environment.
  
• You have experience with tax preparation technology and are comfortable researching tax topics using online tools.
  

What You Will Do:

• Monitor both individual and team performance through call monitoring and available reporting tools, host team meetings and/or one-on-one coaching sessions with experts as needed to ensure minimum performance requirements are being continuously met, and work with senior leadership team when required to issue performance warnings.
  
• Analyze daily/weekly reports (including tax accuracy, customer callbacks, compliance, performance, etc.), and ensure that required follow up actions (e.g. coaching, scheduling customer call backs, responding to report, etc.) are completed timely.
  
• Monitor operational platforms to ensure shift adherence so that production runs smoothly during assigned shifts.
  
• Provide individualized assistance and support to experts working with customers for both tax advice and tax preparation, while also documenting the quality of customer interactions.
  
• Guide experts and leads through the on-boarding process, by reviewing completion reports, hosting office hours/training sessions, ensuring training timelines are met, and testing experts' readiness for their first call.
  
• Review all communications with a sense of urgency and distribute as necessary to the team. Field and respond to questions from the team to ensure comprehension and adherence.
  
• Schedule outreach calls from customer callback and tax accuracy lists and provide individual tax troubleshooting support and preparation assistance through video-enabled software and chat support, carefully documenting customer interactions.
  

Qualifications

• Minimum of two (2) seasons of professional tax preparation experience, with a minimum of 30 tax returns prepared
  
• Prior tax preparation experience in a tax practice or retail setting
  
• PTIN is required and one of the following credentials is preferred: EA, CPA or JD
  
• College degree a plus, but not required
  
• Knowledge of tax laws, tax concepts and familiarity with the form 1040 and all schedules
  
• Willingness to utilize audio/visual tools to communicate with customers
  
• Strong problem solving and research skills, and the ability to quickly use online resources to find answers
  
• Well-developed technical troubleshooting skills
  

For California, Colorado, New York and Washington: The compensation range for this role is $28 to $34. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.

#Remote #LI-EL1 #LI-REMOTE

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