Senior Product Service Engineer
Caterpillar

Career Area:
Product Support
Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar's Resource Industries Electrification Solutions (RIES) team is developing key technologies to help our customers build a better, more sustainable world! Our products will help shape the future of electrified mine sites around the world, and as Senior Product Service Engineer, you can be a key part of that journey with us. As a Senior Product Service Engineer, you will have a pivotal role to work with Caterpillar team members in the field as well as our customers and dealers to understand customer applications and needs, and work with Engineering and other internal partners to deliver solutions that make our customers successful.

What you will do:

• Serve as a Senior Product Service Engineer for Energy Transfer New Production Introduction (NPI) programs in the mining industry
• Understand customer needs and preferences as they relate to performance, reliability, durability and serviceability of our solutions
• Identify service and support strategies to best support the product over its life cycle
• Work closely with Caterpillar, dealer and customer mine site teams to support deployment, successful operation and uptime of electrified mining systems
• Advise on root cause and correction action (RCCA), validation and measuring resolution effectiveness
• Advise on refinement of engineering requirements
• Participate in system, component and sub-system design reviews and safety & serviceability audits
• Provide guidance to development of NPI deliverables, including product support publications, service tooling and training

What skills you will have:

Customer Focus :
• Facilitates creation of the 'right' products and services to resolve customer business issues.
• Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
• Advises others on creating customer focused environments in various scenarios.
• Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
• Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
• Communicates and models the criticality of customer focus as an organizational strategy.

Effective Communications :
• Reviews others' writing or presentations and provides feedback and coaching.
• Adapts documents and presentations for the intended audience.
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.
• Communicates well downward, upward, and outward.
• Employs appropriate methods of persuasion when soliciting agreement.
• Maintains focus on the topic at hand.

Problem Solving :
• Ensures capture of lessons to be learned from a problem-solving effort.
• Organizes potential problem solvers and leads problem resolution efforts.
• Uses varying problem-solving approaches and techniques as appropriate.
• Contributes to standard practices for problem-solving approaches, tools, and processes.
• Analyzes and synthesizes information and devises alternative resolution strategies.
• Develops successful resolutions to critical or wide-impact problems.

Education and Experience requirement:

• Bachelor's degree in engineering (Mechanical or Electrical in nature) or equivalent work experience

• Superior communication and facilitation skills
• Strong organizational skills
• Experience with electrification, power systems or heavy equipment

Top Candidates will also have:

• Experience working with customers
• Understanding of mining equipment and mine site operations
• Experience with high power electrical componentry

Additional Information:

The primary location for this position is Tucson, AZ

Domestic relocation assistance is available

This position may require up to 40% travel

Sponsorship is not available

What you will get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

• Competitive Base Salary
• Annual incentive bonus plan*
• Medical, dental, and vision coverage
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
• 401k savings plan
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Short and long-term disability coverage
• Life Insurance
• Paid parental leave
• Healthy Lifestyle Programs
• Employee Assistance Programs
• Voluntary Benefits (Ex. Accident, Identity Theft Protection)

*Subject to annual eligibility and incentive plan guidelines.

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

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Posting Dates:
November 14, 2024 - December 1, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community .

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