Service Desk
IDR

IDR is seeking a Service Desk Specialist to join one of our top clients in Nashville, TN. This is a 6-month contract + extensions. If you're looking for an opportunity to be part of a large organization and work within a dynamic, team-oriented environment, we encourage you to apply today!

Key Responsibilities:

• Provide desktop support for Windows OS, Mac OS, Microsoft 365, and various other software applications, ensuring quick resolution of technical issues.
• Offer exceptional customer support and training for end users, including ticket tracking through Dynamics and Service Now.
• Assist in the installation and configuration of hardware and software, ensuring smooth operation for users.
• Maintain a daily calendar of meetings and events, preparing presentations, agendas, and other necessary documents.
• Manage inventory and product support, ensuring up-to-date hardware and software configurations are in place.
• Provide support for remote access software, including VPN configuration, and assist with data backup, recovery, and disaster recovery planning.

Qualifications:

• Experience with Windows OS, Mac OS, Microsoft Teams, Microsoft O365, and SharePoint.
• Knowledge of hardware configuration, Active Directory, and Azure AD.
• Strong customer service and communication skills, with experience supporting C-suite executives.
• Proficiency in ticket tracking tools such as ServiceNow, Dynamics, or Jira.
• Familiarity with ITIL, disaster recovery planning, and network security.
• Ability to perform root cause analysis, provide system administration, and manage software deployments.

What’s in it for you??

• Competitive compensation package?
• Full Benefits; Medical, Vision, Dental, and more!?
• Opportunity to get in with an industry leading organization?
• Close-knit and team-oriented culture?

 Why IDR??

• 20+ Years of Proven Industry Experience in 4 major markets?
• Employee Stock Ownership Program?
• Dedicated Engagement Manager who is committed to you and your success?
• Medical, Dental, Vision, and Life Insurance?
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row?

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form 

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