Service Desk Technician
IDR

IDR is seeking a Service Desk Technician to join one of our top clients in Downtown, Nashville area. This role is perfect for those who thrive in a fast-paced, 24/7 environment, providing critical technology support to a diverse team. If you are passionate about customer service, have excellent organizational skills, and are looking for an opportunity to join a large and growing organization, we encourage you to apply today!

THIS WILL BE A OVERNIGHT SHIFT (6pm-6am) on a rotating 3 days on, 2 days off schedule.

Position Overview/Responsibilities for the Service Desk Technician:

- Provide and facilitate support for technology issues encountered by our client's team in a 24/7 environment - Monitor our client's electrical and network systems for stability and service continuation - Diagnose and resolve incidents using documented procedures - Perform or monitor system health checks or maintenance tasks following established procedures - Understand and maintain basic knowledge of server operating systems, file systems, data center critical infrastructure, and basic data recovery - Train and orient customers in the use of hardware and software as needed - Be available to answer phones at all times and take ownership of, and resolve/action customer emails within established timelines
Required Skills for Service Desk Technician:

- Excellent customer service skills, understanding the role of being the Voice of the Customer - Excellent organizational skills and attention to detail - Experience working in a team environment as well as the ability to work independently - Ability to identify and lead resolution of problems to provide better service to customers - Experience with contact centers, and or Helpdesk - Experience using, and troubleshooting Microsoft products such as Windows, Office, etc.

What’s in it for you?

- Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry-leading organization - Close-knit and team-oriented culture

Why IDR?

- 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form 

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