Supervisor, Customer Site
Thermo Fisher Scientific

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.), Various outside weather conditions, Will work with hazardous/toxic materials

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Lead a team, deliver services flawlessly, and prioritize customer happiness. Shape the future of the Chemical Management/Solvent Replenishment department in a collaborative environment that values ambition and proven skills.

Location/Division Specific Information

US - Foster City, CA

CCG RSD NA & Emerging Markets

Discover Impactful Work:

• Lead and mentor a team, ensuring high levels of integrity, intensity, innovation, and involvement.
• Train and evaluate staff performance, promoting an environment of open communication and outstanding morale.
• Manage customer needs and exceed service levels, tracking performance metrics and ensuring a customer-focused approach.
• Regularly interact with management and customers to address concerns and implement successful resolutions.
• Ensure detailed inventory replenishment and solvent management using systems like CisPro/BioVia for over 100,000 chemicals.
• Comply strictly with DOT regulations for chemical transfers and collaborate with customer EH&S on safety requirements.
• Partner with the Site Manager to assess value creation possibilities by collecting, analyzing, and reporting data, while implementing standard processes.
• Conduct site assessments and lead continuous improvement initiatives.
• Prepare and enforce policies to ensure a culture of safety.
• Develop critical metrics, monitor trends, and serve as a reference point for both sales and customer service.

Keys to Success:

Education

• Bachelor's Degree in a science/chemical related field is strongly preferred

Experience

• 3-5 years of supervisory experience, preferably in a laboratory setting
• Proven excellence in customer service and a strong understanding of CMS/SRS operations.

Knowledge, Skills, Abilities

• Diligent problem solver who fosters a collaborative work environment.
• Experience with CAPAs and proficient in Microsoft Suite (Outlook, Excel, Word, PowerPoint).
• Self-motivated with strong organizational skills and flexibility with working hours.
• Demonstrable leadership and supervisory skills to motivate and relate to employees at all levels.
• In-depth knowledge of CMS/SRS operations and GMP/GDP criteria, with experience in audits.
• Strong written and communication skills, with the ability to address conflicts and offer valuable input.
• Strong analytical and critical thinking abilities.
• Organizational skills to meet deadlines and assist staff in multi-tasking.
• Self-motivated, pressure-resistant, and quick learner.
• Ability to quickly adapt and apply knowledge to customer and internal systems.

Working Conditions:

• Work independently at the customer location, involving extensive walking and potential exposure to chemical allergens.
• Must be able to consistently lift, push, and pull 30-40 pounds, and occasionally up to 50 pounds.
• Use of material handling equipment like push carts and pallet jacks.
• Depending on the area, PPE such as lab coats, coveralls, and safety gloves may be required.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Compensation and Benefits
The salary range estimated for this position based in California is $81,800.00-$110,000.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
  
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
  
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
  
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
  
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
  

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

This job has expired.