Supervisor of Custodial Services, Facilities and Campus Services
Wake Forest University

Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

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** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.Job Description SummaryThe Supervisor, Custodial Services is responsible for the custodial staff and their daily activities. As a member of the team the Supervisor, Custodial Services will ensure the quality of work, professionalism, departmental concerns, time frames, work environment, and schedules meet the expectations of the department.Job Description

Essential Functions:

• Manages daily operation of custodial cleaning operations under the direction of the Manager of Custodial Services.

• Assist Managers efforts in staffing and management of personnel and scheduling for operations.

• Assists the Manager of Custodial Services in counseling opportunities.

• Works with faculty, staff, and students who may be experiencing a housekeeping problem and reports the suggested corrective action to the Manager of Custodial Services.

• Observes and reports, through the work order system and management, any and all defects, deterioration, and wear and tear on the facilities.

• Counsels personnel on job related matters and assists in preparing counseling reports and evaluations.

• Continuously improves efficiency of custodial operations at assigned buildings and adheres to budgets and timelines.

• Completes all required reports and forms, including monthly management reports, customer feedback forms, tracking forms, job requests, charts, inspection sheets, and action plans for continued routine and PM maintenance.

• Pursues training and development opportunities. Continuously strives to build knowledge and skills.

• Contributes to building a positive team spirit.

• Works as an essential employee as designated in the Facilities & Campus Services' Severe Weather Policy.

• Trains personal on proper procedures for various project work and rapid response issues with a strong focus on safety.

Required Education, Knowledge, Skills, Abilities:

• High school diploma or GED and two years of related experience and/or training; or equivalent combination of education and experience.

• Ability to read, analyze, and interpret general business periodicals, professional journals, and procedural manuals.

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Knowledge of carpet and floor maintenance techniques.

• Ability to communicate effectively in the English language sufficient to perform the duties of the position.

• Proficiency in computer use and relevant software including email, or ability to learn quickly.

• Ability to operate standard custodial and floor/carpet equipment.

• Understands and implements safety policies for chemical and equipment use.

• Ability to observe, assess, and record work, safety, and infection control standards.

• Ability to ensure the proper use of equipment, mixing of chemicals and observance of all safety rules and regulations.

• Is subject to recall after hours in the event of campus emergencies, disasters, or other special needs as directed by management.

• Ability to meet the requirements of the University's automobile insurance.

Physical Requirements:

Ability to do all of the following frequently: Climbing, stooping, kneeling, standing, lifting up to 25 pounds (occasionally up to 50 pounds), pushing, pulling, and grasping. Walking either within your respective areas or between areas on campus. Subject to both inside and outside environmental conditions including hazards.

Preferred Education, Knowledge, Skills, Abilities:

• Experience in floor care processes of all types of floor care scenarios.

Accountabilities:

• Responsible for own work.

• Supervises staff.

• May recommend personnel actions, including hiring and disciplinary actions.

Disclaimer:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply.

Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Additional Job DescriptionTime Type RequirementFull timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.

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