RESPONSIBILITIES:
Kforce has a client in Lake Orion, MI that is seeking a Support Specialist.Essential Job Functions:- In this role, the Support Specialist will provide on-site and remote end user support with focus on: Client satisfaction; Service delivery quality; Technical excellence
- Perform end user support primarily relating to the desktop and Mobile communications
- Perform entry level network diagnostics and repairs as directed
- Assist with the Proactive maintenance, documentation, and testing of client network environments as directed through a combination of scheduled onsite and remote work using prescribed checklists
- Develop Subject Matter Expertise in focused area(s) as local team, market and Regional needs dictate
- Professionally document all work performed and submit accurate timecards on a daily basis
- Assist other team member in maintaining accurate and up to date documentation of client's network environment and supporting material that ensures consistent quality remote support by any member of the Service Delivery Team
- May at times work with assigned project leads and Project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of I.T. projects for our clients
- Work with other team members to identify new revenue opportunities, primarily via projects
- Respond to communications from team members within timelines established by company communications standards
- Effective Utilization target of 95%
- Timely escalation of issues that prevents the SS-I from performing the above job functions
- May be required to participate in the on call rotation that may include off hours onsite visits
REQUIREMENTS:
- High School diploma/GED or equivalent required; Bachelor's degree preferred
- At least one of the following industry certifications is required: Microsoft Technology Associate (MTA); CompTIA A+; MCTS/MCP Windows 7 or above
- Minimum of 2 years of experience supporting and installing Windows Desktop operating systems (Windows XP and above)
- Basic understanding of the following protocols and networking services: TCP/IP, DNS, DHCP, Layer 2 Switching.
- Good understanding of and practical deployment experience of Client Mobile messaging devices including Blackberry, iPhone, Android handhelds and Tablets..
- Basic understanding of and practical entry level support experience of Backup processes, software and hardware
- Basic understanding of WLAN, security concepts
- Proven troubleshooting and diagnostic skills
- Ability to communicate with users over the phone and provide remote support and using a variety of remote support tools
- Advanced knowledge and proven record deploying and supporting Microsoft Office applications (Office 2007 and above)
- Basic understanding of Firewall appliances and services (Cisco ASA and/or SonicWall NexGen models highly preferred).Support experience considered a plus
- Server/network administration experience is a plus (Windows Server 2003 and above)
- Must be a detail-oriented self-starter - function autonomously, with minimal supervision
- Strong team player
- Excellent verbal and written communication skills. Able to explain technical issues in clear and understandable language
- Strong customer service orientation
- Demonstrated dedication to consistent quality
- Possess valid and clear drivers' license and have access to a good working car and/or other form of reliable transportation as required
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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