Technical Product (Offering) Manager
Vertiv Corporation

Job Summary

Vertiv's Global Engineering Services group is seeking a Technical Product (Offering) Manager to help define and maintain our Rack PDU portfolios for our data center infrastructure connectivity solutions. Work will include working with internal and external customers, prioritizing feature backlog with Agile techniques, create technical Market Requirement Documents (MRDs) to clearly define needs of market to engineering teams. A successful candidate could be skilled in any of several areas of expertise: Agile, Program Management, Interpersonal skills, technical proficiency,

Responsibilities:

• Collaborate with other engineering groups, team leads, and product management to design, document, develop, and maintain embedded software solutions to meet customer needs.
• Define, develop, and administer customer facing product evaluation programs.
• Provide on-site critical customer consultations when required.
• Create and maintain Product Documentation including user manuals, quick start guides, and technical documentation. Provide support to regionalize documents as needed.
• Experience with Agile/Scrum process. WSJF experience for backlog prioritization.
• Project Sponsor and interface with Project Management team to approve change requests.
• Analyze competitor products, documenting strengths, and deficiencies in core functionality.
• Skilled at documenting and troubleshooting using appropriate tools and techniques (JIRA, GitLab, Smartsheet).

Requirements:

• BS Computer Science, Computer Engineering, Electrical Engineering, or related technical discipline with 8+ years of professional engineering experience in designing, developing, analyzing networking products.
• Knowledge of product development life cycle is desirable.
• Demonstrated leadership skill of leading discussion, summarize key points and action items.
• Knowledge of Gitlab/JIRA and bug/defect tracking tools is a plus.
• Strong knowledge of relevant customer segments
• Technical expertise to translate customer needs/pain points to solutions.
• Strong written/oral communication, especially in communicating customer needs.
• Strong relationship management skills
• Excellent time management skills
• Strong research and analytical skills
• Effectively communicates technical information and complex ideas to technically diverse audiences.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus

• Operational Excellence

• High-Performance Culture

• Innovation

• Financial Strength

OUR BEHAVIORS

• Own It

• Act With Urgency

• Foster a Customer-First Mindset

• Think Big and Execute

• Lead by Example

• Drive Continuous Improvement

• Learn and Seek Out Development

About Vertiv

Vertiv is a $6.9 billion global critical infrastructure and data center technology company. We ensure customers' vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.

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