Technical Quoting Specialist
Service Experts

Technical Quoting Specialist

Location: Engineering Excellence

Location Address: 27280 Haggerty Road C18, Farmington Hills , MI 48331

Position Summary:

The Technical Quoting Specialist is responsible for the estimating of repairs on commercial HVAC/R equipment, including the estimating of labor and materials. This position will work with manufacturers and suppliers on parts information, ordering and tracking. As need, the Technical Quoting Specialist will help the customer understand the need for the repairs and/or replacement of their equipment.

Responsibilities

• Direct communication with field HVAC/R Technicians to understand the scope of work.
• Work with various manufactures and suppliers to obtain equipment and/or parts pricing and availability.
• Will require visits to a jobsite when necessary to gather information for estimates.
• Responsible for managing inventory of parts and materials for repairs, installs and truck stock.
• Prepare detailed quote for the customer based on estimating labor hours based on a qualified labor matrix and/or industry standard.
• Communicate with the customer extenuating circumstances on quotes that are out of the norm.
• Participate in turn over meetings with operations.
• Turn around quotes in 24-48 hours.
• Follow up with customers on open quotes.
• Work with customers third party systems to obtain quote approval.
• Procure parts and equipment as needed, ensuring delivery to the appropriate location.
• Confirm the parts have been received and that the Branch Manager and/or Service Coordinator have been notified.
• Be a technical resource for the customer.
• Ability to submit quotes for $ 20k without additional approval.

Qualifications

• At least a High school degree or GED.
• 5+ years hands on HVAC experience with a great technical understanding of different types of HVAC/R equipment.
• Excellent verbal and written communication skills
• High sense of responsibility and commitment to a job well done required
• Must be able to multi-task in high stress situations.
• Must be proficient in MS Office, Outlook and have basic excel knowledge.
• Demonstrated commitment to the delivery of high-quality, customer-focused service.
• Ability to work independently with minimal supervision while paying strict attention to details and meeting deadlines.
• Strong communication skills with technicians, customers and vendors.
• Excellent interpersonal skills with a demonstrated ability to understand customer concerns and translate that into business solutions the business can offer
• Ability to consistently demonstrate a positive attendance record.

Why You Should Join the Engineering Excellence Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Service Experts Company Perks and Benefits for YOU

Generous PTO provided:

• 20 paid days off within your first year of employment (vacation & national holidays)
• 25 paid days off after your 2nd year of employment
• No layoffs during "Slow Season" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round
• Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
• Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
• We provided wellness program options for free employee medical
• Company-provided smart phone, tablet, uniform plan, and tool replacement program
• We'll make you better at what you do with our internal Training Academy
• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
• Company-paid employee Life Insurance with options for YOU and your Family!
• Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

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