Technical Support Engineer
Horizontal Talent

Our client is seeking a dedicated Technical Support Engineer to join their dynamic team. This role involves providing support to providers and collaboration partners in their use of APIs and batch processing for our client's custom data collection application, the Program and Activity Reporting System (PARS). The ideal candidate will have a strong customer service orientation and the ability to troubleshoot and resolve complex technical issues.

Key Responsibilities:
- Establish a thorough understanding of the program and reporting requirements of our client and their collaborative partners, including methods for data input and transfer between internal and external systems.
- Support providers and collaboration partners in their use of our client's custom applications, integrations, and APIs.
- Manage and address electronic tickets efficiently.
- Create and maintain API technical documentation.
- Provide consistent, accurate information and support to users about the requirements for entering program and activity data, registering activities, and reporting learners for collaborative programs.
- Support and contribute to projects to improve our client's database systems and applications.
- Perform automated testing and quality assurance for APIs and custom integrations.
- Identify and implement process improvements in defect tracking and resolution, optimizing efficiency, and reinforcing the company's commitment to continuous improvement.

Qualifications:
- 3+ years of work experience supporting users of complex software applications.
- 2+ years of experience with API development tools.
- 2+ years of experience with XML and JSON.
- Experience with a help desk/ticketing system.
- Experience with automated testing tools. Postman and/or Katalon a plus.
- Strong problem-solving, analytical, and critical thinking skills with the ability to understand inter-dependencies of multiple information systems.
- Strong attention to detail, with a focus on producing quality, error-free work.
- Strong interpersonal skills and customer service orientation with a passion for solving problems and helping others.
- Detail-oriented, with the ability to multi-task and meet deadlines.
- Excellent written and verbal communication skills.

Candidates must be within commuting distance of our client's location as staff are onsite two days a week. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa currently.

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The salary range for this role is $70,000 - $90,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location.